you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. Igor Moreira

    Igor Moreira

    Messages:
    1
    I just have bought a update version from parallels desktop 12 to 13 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
     
    Last edited: Jun 12, 2018
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,038
    Hi @Igor Moreira , you have contacted us through Facebook and we have resolved your issue. Please reach us if you need any further assistance.
     

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