you have entered an upgrade key. Please confirm it with a key from the previous version

Discussion in 'Installation and Configuration' started by Igor Moreira, Jun 12, 2018.

  1. MarioW3

    MarioW3 Bit Poster

    Messages:
    3
    Hi Maria,
    My reference number is 189438576.
    Thank yo ufor letting me know what to do as the installation is urgent.
    Regards
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Thank a lot for your fast response.
    Your order has been refunded, funds will appear in your bank account during the next 5-7 days.
     
  3. MarioW3

    MarioW3 Bit Poster

    Messages:
    3
    So I should buy now the full license iso the upgrade license for it to work?
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
  5. SamW11

    SamW11

    Messages:
    1
    Hi I have similar issues. I bought the pro edition and received my activation key. After I enter the key it says it is an upgrade key and asks for a key from an older version...This is my first time using parallels so I do not have a key from an older version. Please help
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Sorry for the delay, please check your inbox.
     
  7. Zainab

    Zainab Bit Poster

    Messages:
    1
    I just have bought a update version from parallels desktop 15 but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Hi, please provide us with your both license keys, we will check it for you. Please reply on mine pm
     
  9. IkoE

    IkoE Bit Poster

    Messages:
    4
    Hi same here, im using parallels home edition and bought 30min ago an upgrade key to pro version! What can I do to fix it?
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    Hi, we can provide you with the refund for Pro edition if you don't want to use it, please let us know your reference number
     
  11. IkoE

    IkoE Bit Poster

    Messages:
    4
    It
    Hi, i would like to use the pro Version, is there any way to get it to run on my mashine? Thx

    Reference 195589366
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    In this case you can upgrade from Standard to Pro with this instruction.
     
  13. IkoE

    IkoE Bit Poster

    Messages:
    4
    ok ill try it that way, but the other purchase with the reference 195589366 need to be refund!
     
  14. IkoE

    IkoE Bit Poster

    Messages:
    4
    Hi, i have purchased another Key to upgrade from standard to pro! Its working now! But the not functional Pro Key still exist in my Dashboard, can you refund it because that Pro key is unuseable! The Reference Key from the Non Working Key ist 195589366
    Thx
     
  15. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,535
    The refund process has been started.
    You will received fund during the next 5-7 days.
     
  16. ZiweiX

    ZiweiX Bit Poster

    Messages:
    1
    I am having the same issue I can't get pass the activation screen. Please help me. Thanks
     
  17. JuanL4

    JuanL4 Bit Poster

    Messages:
    1
    Hi Maria! My account indicates that I have a Permanent License for Parallels Desktop 14. I understood that I could then download Parallels Desktop 15 and use the activation key provided for version 14 in order to activate version 15, but a message appears indicating that "This product could not be activated because your activation key is invalid for this version of Parallels Desktop." Do I have to purchase an upgrade in order to have Parallels 15 work, or is there a way to activating it without having to purchase an upgrade?

    Thanks in advance!
    -JLD
     
  18. ZIMZ

    ZIMZ Bit Poster

    Messages:
    71
    Hi, we can provide you with the refund for Pro edition if you don't want to use it, please let us know your reference number
     
  19. SaravananR@Parallels

    SaravananR@Parallels Staff Member

    Messages:
    56
    Hi ZIMZ, thank you for reaching out! Please be informed that it is not possible to activate Parallels Dekstop 15 for Mac using the Parallels Desktop 14 for Mac license key.
    Hence you need to upgrade to Parallels Desktop 15 for Mac using the link to purchase and activate it. If you wish to use Parallels Desktop 14 for Mac, please download Parallels Desktop 14 for Mac from the link and install it by referring to the article that will resolve it.
    Thanks, Saravanan.
     
  20. markh34

    markh34 Bit Poster

    Messages:
    1
    Hi Maria,
    Same issue here......I have upgraded from a very old version of Parallels Desktop (V4) to V15Pro and it is not working (as it asks for the V15Pro key then the older key but it doesn't work) that old license is on an old machine and the machine is dead and can't be used.
    Can you help me link these versions please OR can I get a refund for the Upgrade V15Pro license no. 199223988?
    Is the only way to buy a new Full V15Pro license to get working?
    Thanks Mark
     

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