You have entered an upgrade key. Please confirm it with a key from the previous version.

Discussion in 'Licensing and Activation' started by PeiL1, Apr 23, 2019.

  1. PeiL1

    PeiL1 Bit poster

    Messages:
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    Hello, I bought a parallel upgrade, I tried activating it but it shows this message and I don't know how to solve it "You have entered an upgrade key. Please confirm it with a key from the previous version."
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Best Answer
    Hi, in order to activate upgrade Parallels Desktop, you need new key and the previous one for confirmation. If you use full version you need only one key.
    Please check https://kb.parallels.com/124250 for more info.
    Also we can provide you with the refund for upgrade and then you will be able to purchase full version.
     
  3. PeiL1

    PeiL1 Bit poster

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    Okay I will get the full version, and can i get the refund for the upgrade I paid for?
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Sure, please provide us with the purchase order number and we will do it for you.
     
  5. brandons14

    brandons14 Bit poster

    Messages:
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    I need the same thing.
     
  6. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,123
    Hello, could you provide us with your purchase order number please?
     
  7. BarisG

    BarisG Bit poster

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    I need the same think.
     

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