YOU HAVE ENTERED AN UPGRADE KEY. PLEASE ENTER KEY FROM PREVIOUS VERSION

Discussion in 'Installation and Configuration' started by MujtabaT, Jan 8, 2023.

  1. MujtabaT

    MujtabaT Bit Poster

    Messages:
    6
    I have bought Parallels 18 for the first time (one time purchase) and upon entering the key, I got the message mentioned in the title. My trial is left of another 4 days. Please help me in sorting this issue out.
     
    MujtabaT, Jan 8, 2023
    #1
  2. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    347
    Hello, please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation. If confirmed we will be able to initiate the refund for either Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop for Mac full version. Thanks.
     
    Bhargava@Parallels, Jan 10, 2023
    #2
  3. MujtabaT

    MujtabaT Bit Poster

    Messages:
    6
    I never had a previous version. I just installed the latest trial version and as it was ending I purchased the Parallels Desktop (Standard Edition for $70) and upon purchasing I was asked to enter key and after that they asked to enter key for previous version which I don't have. I mistakenly did that, I should've chosen New License.
     
    MujtabaT, Jan 14, 2023
    #3
  4. MujtabaT

    MujtabaT Bit Poster

    Messages:
    6
    Please do refund me and upon refund, please do inform me.
     
    MujtabaT, Jan 15, 2023
    #4
  5. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    347
    Hello, please DM us with your payment reference number or the Parallels Desktop for Mac license key so that we can initiate the refund. Thanks.
     
    Bhargava@Parallels, Jan 17, 2023
    #5
  6. MujtabaT

    MujtabaT Bit Poster

    Messages:
    6
    The reference number provided on the invoice is : 375715509 and the invoice number is : AKD-736101485062.

    Upon a successful refund, please do inform me over here.

    Thanks.
     
    MujtabaT, Jan 17, 2023
    #6
  7. MujtabaT

    MujtabaT Bit Poster

    Messages:
    6
    MujtabaT, Jan 19, 2023
    #7
  8. georgel14

    georgel14

    Messages:
    1
    I was not the one who got my liences activation code I would be glad you do help me send my activation key to ,my email George.little36@gmail.com
     
    georgel14, Jan 20, 2023
    #8
  9. MujtabaT

    MujtabaT Bit Poster

    Messages:
    6
    Please let me know
     
    MujtabaT, Jan 23, 2023
    #9

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