I keep seeing this message in my /account/home page. I've clicked to receive the email multiple times and it says my account is activated. Additionally, the account page says I have 610 days of email support, yet when I click "get email support" it just refreshes the page. I can't find where to email support? If I go under the support menu and click "create support request" it simply refreshes my /account/home page What is going on?