I've signed out of my Parallels Desktop 11 application on my old MacBook and am trying to activate the latest version on my new system in accordance with KB116527 (How to move a Parallels Desktop 11 license key to a new Mac?). Parallels reports that I've reached my activation limit, so obviously my transfer wasn't successful.
The Knowledge Base Article is also incorrect. It states that when attempting to activate my Parallels Desktop 11 application on the new machine:
If you try to use the license on a new Mac without signing out on the old one, then upon activation on the new Mac you will see a warning that the license is already in use.
If you click on Activate on This Mac
, the current copy will be successfully activated, and license will automatically be deactivated on the old Mac.
However, this option isn't displayed on the current version (11.0.2)
Could you please reset my activation count to zero so I can continue the transfer to my new machine? Thank you.
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