Licensing and Activation

Activation Server Rejects Valid Perpetual Licenses (6, 9, 10, 12, 13)

invalid@example.com (Jacky17) — Mon, 13 Jul 2026 11:31:22 +0000

I have purchased 7 perpetual Parallels Desktop for Mac licenses over the years for versions 6, 9, 10, 12, 13, 16, and 19. All licenses are properly registered and visible in my Parallels account.

I now need to activate an older Parallels version on an older MacBook, but versions 6, 9, 10, 12, and 13 can no longer be activated. Activation fails with the message: "Activation server rejects it" (the license).

This is unacceptable for perpetual licenses, even for legacy software...

Activation Server Rejects Valid Perpetual Licenses (6, 9, 10, 12, 13)

Charged on Cancelled Subscription

invalid@example.com (ArbynA) — Mon, 13 Jul 2026 10:36:28 +0000

Hi, I am charged by VISA-CBA*PARALLELS 492212224545 DE today (July 10, 2026 PHT) and I want a refund since:

I've cancelled my subscription months ago
I've already closed my account with Parallels
I have not used / installed the software on my Mac

I had to recreate my account in Parallels using the same Gmail account so that I can create this forum post. I'm not sure why I'm still charged. The payment reference number is #541907256.

Refund request

invalid@example.com (EoghanS) — Mon, 13 Jul 2026 10:34:04 +0000

Hi,

I have had parallels for a number of years and was not aware it had been set up to automatically renew.
I no longer have use for parallels after changing my machines so I would like to request a refund.

many thanks,
Eoghan

Active Apple App Store subscription not visible in Parallels account

invalid@example.com (BeyzanurT) — Sun, 12 Jul 2026 18:22:24 +0000

Hello,
I have an active annual Parallels Desktop for Mac subscription purchased through the Apple App Store. Apple has charged me and I have the official Apple invoice.
Product: Parallels Desktop for Mac, annual subscription
Invoice date: 12 May 2026
Renewal date shown on invoice: 12 May 2027
However, when I sign in to my Parallels account, no active license appears, and the application/web page asks me to purchase again. I have already tried signing in with the same Apple account.
Please...

Active Apple App Store subscription not visible in Parallels account

Please give me a confirmation code to complete the activation

invalid@example.com (zhy) — Fri, 10 Jul 2026 14:23:31 +0000

ID：4e4446684d54677a4d444a694d6a51774d5467774d4442684d44466a4d44706a5a6a49355a575133597a4930595463314f54526a596a4a6a597a4e694e7a41794f574979596a56684e773d3d

The operation failed.The license server rejects it.

invalid@example.com (MixailK1) — Wed, 08 Jul 2026 17:21:22 +0000

I had previously purchased a Parallels Desktop 17 license for Mac Standard Edition, which I used on an old Macbook Air 2020 computer. However, when activating the license, I get the following error Parallels Desktop 17 for Mac Standard Edition on a new MacBook Pro 2022 device. However, when activating the license, I get this error. "The operation failed. The license server rejects it."

I tried to reauthorize in the program, but it doesn't help.
I also tried reinstalling the program, but it...

The operation failed.The license server rejects it.

Cannot Renew Subscription

invalid@example.com (ElliotC1) — Wed, 08 Jul 2026 13:11:14 +0000

I have tried repeatedly to renew my subscription over the past 24 hours, I updated my payment options and still when I try to renew it says my payment should be processed within an hour an then nothing. How do i get access to the products I need, this is infuriating.

I cannot access my subscription in my.parallels.com

invalid@example.com (MatteoT2) — Mon, 06 Jul 2026 17:00:09 +0000

My subscription is nowhere to be found on my.parallels.com and the procedure to recover purchases does not work.
There reference number is 542435175.

Can't Log In With Old Email

invalid@example.com (JasonM45) — Wed, 01 Jul 2026 06:23:47 +0000

My subscription was in an old email address which is now dead and I cannot access my account to manage my subscription. Im told to verify my email but I cannot receive any email to the old address so I can't log in to change my email address. I also see that I need to log in to get support.
What do I do? I have created a new user account with my current email address but need some way of transferring my licence.

I can't access my account because my E-Mail was deleted Help!

invalid@example.com (AlanisH) — Wed, 01 Jul 2026 06:20:42 +0000

My old university deleted the E-mail that I used for my Parallels account and since I have lost access to the old email, which starts with alha0007@ I cannot use parallels. There is no way to recover the email address so I am not able to update my license to the correct new email, which is the same as the one I used to register on the Parallels forum. Please help me with updating to the new mail since I really need to use the software urgently.

I activated the Parallels Desktop for Mac...

I can't access my account because my E-Mail was deleted Help!

Automatic Renewal

invalid@example.com (JackM25) — Tue, 30 Jun 2026 14:43:09 +0000

Dear Parallels Support,
I hope this message finds you well.
I recently discovered that my Parallels subscription was set to auto-renew. I was unaware of this setting, and unfortunately, I no longer use Parallels after switching to a different machine setup. As such, I would like to request a refund for the most recent renewal charge.
I would greatly appreciate your assistance in processing this refund. Please let me know if you need any additional information from my end.
Thank you for your...

Automatic Renewal

will I get 11 months of subscription if I renew it a month later?

invalid@example.com (NartK) — Sun, 28 Jun 2026 19:44:39 +0000

hi all,
I was cancelled auto-renew because I was waiting for my new computer. now that I got my new computer I would like to renew my subscription. but when I go to renewal page, it says something like "on [DATE] you will be charged [AMOUNT] ...".. and the date the page shows is a month ago, exactly my previous subscription ended..
so, if I renew my subscription, will it start a month ago? or today? will I get 11 months of subscription or will it renewed starting from today?
thanks.

Automatic License Renewal via PayPal - never received activation key

invalid@example.com (GeraldD3) — Sun, 28 Jun 2026 19:39:05 +0000

License renewed about 12 days ago on MacOS. Continued running seemingly fine. Was using Parallels this morning. Machine restart caused Parallels to ask for Activation Key. I never received an activation key from the renewal emails. When logging into the website, the account does not recognize that I have any products purchased. I have invoices, Paypal receipts, etc. Email indicating renewal. Charges to credit card.

Parallels app on MacOS not letting me proceed without activation key. I...

Automatic License Renewal via PayPal - never received activation key

Please help me activate on my new mac

invalid@example.com (RichardR16) — Sun, 28 Jun 2026 19:34:53 +0000

hello i have a new macbok air and need to transfer my license to it. I already wiped out and traded in my old mac to best buy and therefore I can't de activate parallels View attachment 24324

Please Cancel my subscription

invalid@example.com (Yu-HsuanL) — Wed, 24 Jun 2026 20:03:03 +0000

My Cleverbridge reference number: 508724254

Please cancel the subscription. I do not want to renew it.
I cannot find any product to cancel in my dashboard.

Please cancel it.

Parallels Desktop 16 Activation

invalid@example.com (JongHunK2) — Wed, 24 Jun 2026 12:32:23 +0000

Hello.
I am writing this using Google Translate.

I was using Parallels Desktop 16 without any issues, but today the activation suddenly expired, and a pop-up appears saying, ""

Even when I enter keys for Parallels Desktop versions 8 through 11, 13, or 15 registered to my account, the message "
Parallels Desktop 16 Activation

Please cancel my trial

invalid@example.com (KrisC4) — Tue, 23 Jun 2026 22:16:24 +0000

I followed all the instruction and couldn't find an option to cancel the trial subscription. Please cancel auto-renew and any subscription I have.

Thank you.

Cannot cancel auto-renewal subscription

invalid@example.com (Aaron26) — Sun, 21 Jun 2026 18:54:34 +0000

I have signed into my account, there is no products for me to cancel and the "link" to "You can make any changes to your subscription" only lets you change the credit card and not cancel. Please cancel and remove my card from file. Direct message me for additional information.

Cancel Subscription

invalid@example.com (ShaneJ5) — Sun, 21 Jun 2026 18:47:15 +0000

Hello Support
Cancel my subscription #S36431116 otherwise I will contest.

Trial Expired Before Migration Was Completed - Request for 2-Day Extension

invalid@example.com (Pavlina) — Thu, 18 Jun 2026 18:21:04 +0000

Hello, I recently installed Parallels Desktop on my MacBook with an Apple M2 chip and started the 14-day trial period. I have been using the trial to migrate and test my Windows environment, but unfortunately I was not able to complete all the required work before the trial expired. I only need a little more time to finish the remaining migration and verification tasks. Would it be possible to extend my trial for an additional 2 days? This would be enough for me to complete the work I have...

Trial Expired Before Migration Was Completed - Request for 2-Day Extension