Unable to connect Parallels Service (Parallels 5)

We are investigating the problem now and will try to come out with some solution soon (within 24 hours)

I've same problem of Massimiliano B. I can't use Your product.. I love it but after install it into Macbook pro it doesn't start after login (by automatic). My ticket ID is: 2874892
 
Trying to start a VM cause a crash of prl_disp_service. Uploaded logs with ID 2892010

I've just created a support-ticket 872940 for the email with which you registered on Parallels forums. Let me know if you have not received the support-email.
 
I've same problem of Massimiliano B. I can't use Your product.. I love it but after install it into Macbook pro it doesn't start after login (by automatic). My ticket ID is: 2874892

According to the problem report, your problem is different from the Massimiliano's one.

For some currently unknown reason the Parallels Dispatcher Service starts up very slowly on your machine. Logs show, dispatcher is completely started only 3 minutes later after Mac booted. We will investigate the problem. But for now please try to wait some time before starting the Parallels Desktop after boot.
 
According to the problem report, your problem is different from the Massimiliano's one.

For some currently unknown reason the Parallels Dispatcher Service starts up very slowly on your machine. Logs show, dispatcher is completely started only 3 minutes later after Mac booted. We will investigate the problem. But for now please try to wait some time before starting the Parallels Desktop after boot.

Ok I wait some time after boot.. Can "Mac fuse" to cause the problem?
 
ID 3237387
The service "prl_disp_service" is running on system startup. When I start Parallels Desktop, the process "prl_disp_service" stop and error dialog pop up :
"Unable to connect to Parallels Service.

Make sure that the prl_disp_service process is active and it is not blocked by Firewall. If the problem persists, contact the Parallels support team for assistance.
"
 
ID 3237387
The service "prl_disp_service" is running on system startup. When I start Parallels Desktop, the process "prl_disp_service" stop and error dialog pop up :
"Unable to connect to Parallels Service.

Make sure that the prl_disp_service process is active and it is not blocked by Firewall. If the problem persists, contact the Parallels support team for assistance.
"

Hi, I've created a support-ticket #878566 for the email with which you are registered on forum, let me know if you don't receive a mail from support-system in say 10 minutes
 
Parallels Desktop is not working

Report ID 4275644

After Update from Parallels 4.0 to 5.0 the System works fine.
A couple of week ago I had to repair my osx, after this Parallels Desktop is starting but shut down with the above report.
The process prl_disp_service is not listet.
Please help.
 
Hello RainerK

start the /Application/Utilities/Terminal and execute in it next commands

sudo chown root:wheel /Library/LaunchDaemons/com.parallels.desktop.launchdaemon.plist
sudo chmod 644 /Library/LaunchDaemons/com.parallels.desktop.launchdaemon.plist

then reboot the Mac OS

if this won't help, please start the terminal again, execute in it commands
ls -al "/Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService"
ls -al /Library/LaunchDaemons/com.parallels.desktop.launchdaemon.plist

and post here their output
 
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