Parallels 7 VM Crashes repeatedly. Please Help.

[Eric SD]

Hello,

I'm having some trouble right now - I have two problems. The first is more benign, but is probably linked to the second.

Problem 1) When I run the Windows Experience Index (WEI) assessment tool it fails after initialization. The screen flashes to black once and then an error pops up saying "cannot complete assessment. The assessment or other operation did not complete successfully. This is due to an error being reported from the operating system, driver, or other component."

Problem 2) I am trying to run the program (game) Shogun 2 Total War and the system loads the game, plays the introductory CGI movie and then the virtual machine completely crashes -- and I end up having to reboot the VM from parallels.

I am running a MacBook Pro with 2.4 Ghz core 2 duo OS 10.5.8, 8 GB total RAM ( 4GB for the VM with 1 GB video ram) and 64 Bit windows 7 Professional.


I also ran the directx diagnostics tool and this is what popped up:

------------------
System Information
------------------
Time of this report: 11/9/2011, 07:16:27
Machine name: ERIC-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: Parallels Software International Inc.
System Model: Parallels Virtual Platform
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz (2 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 815MB used, 7373MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Parallels Display Adapter (WDDM)
Manufacturer: Parallels
Chip type: Virtual Adapter
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_1AB8&DEV_4005&SUBSYS_04001AB8&REV_00
Display Memory: 2048 MB
Dedicated Memory: 1024 MB
Shared Memory: 1024 MB
Current Mode: 1377 x 1034 (32 bit) (60Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model: Parallels Vu
Monitor Id: PRL5000
Native Mode: unknown
Output Type: HD15
Driver Name: prl_umdd.dll
Driver File Version: 7.14.0010.15050 (English)
Driver Version: 7.0.15050.0
DDI Version: 9Ex
Driver Model: WDDM 1.1
Driver Attributes: Beta Debug
Driver Date/Size: 10/28/2011 03:51:10, 134144 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71458-0345-11CF-C243-0A24A1C2CA35}
Vendor ID: 0x1AB8
Device ID: 0x4005
SubSys ID: 0x04001AB8
Revision ID: 0x0000
Driver Strong Name: oem3.inf:Models.NTamd64.6DInstall64_6:7.0.15050.0ci\ven_1ab8&dev_4005&subsys_04001ab8
Rank Of Driver: 00F60001
Video Accel:
Deinterlace Caps: {5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(IMC1,0x31434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(IMC2,0x32434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(IMC3,0x33434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(IMC4,0x34434d49) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(S340,0x30343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5BDB4C2A-B67A-495F-B275-6DFC87C55F88}: Format(In/Out)=(S342,0x32343353) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
D3D9 Overlay: Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled


----

Any help will be greatly appreciated,

Thanks!

 

[Eric SD]

More data

Here is the crash report that parallels generated when the crash occurred, hope this helps anyone savvy enough to help me figure this out.

Best,

________________________________


Process: prl_vm_app [5668]
Path: /Library/Parallels/Parallels Service.app/Contents/MacOS/../PlugIns/Parallels VM.app/Contents/MacOS/prl_vm_app
Identifier: prl_vm_app
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: prl_disp_service [1571]

Date/Time: 2011-11-09 11:16:06.282 -0800
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 0192093A-D8A0-43CD-B999-915AC8D3B5A0

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
Crashed Thread: 29

Thread 0:
0 libSystem.B.dylib 0x00007fff84db2c56 mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff84dba293 mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff82d199cf CFRunLoopRunSpecific + 1631
3 com.apple.CoreFoundation 0x00007fff82d1a3c6 CFRunLoopRun + 54
4 com.parallels.vm 0x0000000100054a0d start + 216009
5 com.parallels.vm 0x0000000100054a84 start + 216128
6 com.parallels.vm 0x000000010001fe78 start + 52


... There is more. If you need it/know how to read it let me know.

Thanks again!

 

[Elric]

Here is the crash report that parallels generated when the crash occurred, hope this helps anyone savvy enough to help me figure this out.

Hi, Parallels should suggest to send a problem report when it sees crash. Please send it and post here it's number.

 

[Eric SD]

Problem Report ID Number is 11107864

As stated above the filed problem report number is 11107864.

Thanks for your help.

 

[Parallels User]

Have you tried reinstalling parallels tools?

 

[Eric SD]

Yea I tried that - uninstalled the toolset and then re-installed to no avail. Thanks for the tip though.

 

[Eric SD]

I tried the above mentioned steps, confirming time synchronization and clearing the stated folder. Unfortunately the problem is still present.

Thanks for the help.

 

[YanaYana]

I suggest you to submit Support Request at the Parallels Support page - www.parallels.com/support/

Technical support should collect the information and push it to the product maintenance team.

Please mention this thread while submitting request.