Mac Console Error: process prl_vm_app[3543] caught causing excessive wakeups

B

b2win

Bit poster
Please help find root cause and fix for this issue I am seeing happen more than 16 times today in Mac Console Log.

Paralells version: 9.0 (24217.979618)

Console Error:
3/15/14 3:41:28.000 PM kernel[0]: process prl_vm_app[3543] caught causing excessive wakeups. Observed wakeups rate (per sec): 1041; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 21434290

Detailed Report:
Date/Time: 2014-03-15 14:38:19 -0500
OS Version: 10.9.2 (Build 13C64)
Architecture: x86_64
Report Version: 18

Command: Parallels VM
Path: /Applications/Parallels Desktop.app/Contents/MacOS/Parallels VM.app/Contents/MacOS/prl_vm_app
Version: 9.0 (24217.979618)
Parent: prl_disp_service [3385]
Responsible: prl_client_app [3284]

PID: 3543
Event: wakeups (microstackshots only)
Wakeups: 1287 wakeups per second for 35 seconds
Duration: 35.00s
Steps: 36

Hardware model: MacBookPro5,2
Active cpus: 2
Fan speed: 3528 rpm


Powerstats for: prl_vm_app [3543]
Start time: 2014-03-15 14:38:20 -0500
End time: 2014-03-15 14:38:53 -0500
Parent: prl_disp_service
Responsible: prl_client_app
Microstackshots: 29 samples (80%)
Primary state: 27 samples Non-Frontmost App, Non-Background Priority, Kernel mode
User Activity: 0 samples Idle, 29 samples Active
Power Source: 0 samples on Battery, 29 samples on AC
29 thread_start + 13 (libsystem_pthread.dylib) [0x7fff844edfc9]
29 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff844e972a]
29 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff844e9899]
29 QThread::terminate() + 762 (QtCorePrl) [0x10210139a]
27 ??? [0x100074042]
27 ??? [0x1000741f4]
27 ??? [0x1000a073a]
27 ??? [0x1000f88c1]
27 ??? [0x10041c07a]
27 IOConnectCallStructMethod + 56 (IOKit) [0x7fff8ceedc32]
27 IOConnectCallMethod + 349 (IOKit) [0x7fff8ceeda30]
27 io_connect_method + 377 (IOKit) [0x7fff8cf45a2e]
27 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8793ba1a]
2 ??? [0x1002c1f71]
2 <User mode>

Binary Images:
0x101e6f000 - 0x10207afe7 QtScriptPrl (4.8) <E2BC357C-6A9D-40B4-0419-A7094CBC04FE> /Applications/Parallels Desktop.app/Contents/Frameworks/QtScriptPrl.framework/Versions/4/QtScriptPrl
0x1020d9000 - 0x10239efff QtCorePrl 4.8 <DF086447-6447-568D-027C-7D6BEE317E24> /Applications/Parallels Desktop.app/Contents/Frameworks/QtCorePrl.framework/Versions/4/QtCorePrl
0x7fff844e8000 - 0x7fff844efff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff8792a000 - 0x7fff87946ff7 libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
0x7fff8cee9000 - 0x7fff8cf53ff7 com.apple.framework.IOKit 2.0.1 <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit


Powerstats for: DisplayLinkUserA
Start time: 2014-03-15 14:38:27 -0500
End time: 2014-03-15 14:38:52 -0500
Microstackshots: 2 samples (5%)
Primary state: 1 samples Non-Frontmost App, Non-Background Priority, User mode
User Activity: 0 samples Idle, 2 samples Active
Power Source: 0 samples on Battery, 2 samples on AC
2 ??? (DisplayLinkUserAgent + 5940) [0x100001734]
2 ??? (DisplayLinkUserAgent + 8104) [0x100001fa8]
2 -[NSRunLoop(NSRunLoop) run] + 74 (Foundation) [0x7fff8cacd4aa]
2 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253 (Foundation) [0x7fff8c9e4adc]
2 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff842b60b5]
2 __CFRunLoopRun + 1830 (CoreFoundation) [0x7fff842b6a16]
2 __CFRunLoopDoSource1 + 478 (CoreFoundation) [0x7fff842c591e]
2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41 (CoreFoundation) [0x7fff842c59a9]
1 __CFMachPortPerform + 157 (CoreFoundation) [0x7fff842c5a5d]
1 _CFMachPortBoostCreateWithMachMessageHeader + 34 (CoreFoundation) [0x7fff842c5d42]
1 _CFRuntimeCreateInstance + 253 (CoreFoundation) [0x7fff8424922d]
1 malloc_zone_malloc + 71 (libsystem_malloc.dylib) [0x7fff8a47e868]
1 szone_malloc_should_clear + 320 (libsystem_malloc.dylib) [0x7fff8a47c3c3]
1 tiny_malloc_from_free_list + 8 (libsystem_malloc.dylib) [0x7fff8a47bc9c]
1 __CFMachPortPerform + 388 (CoreFoundation) [0x7fff842c5b44]
1 MessageHandler(__CFMachPort*, void*, long, void*) + 51 (HIToolbox) [0x7fff8e7966c6]
1 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 85 (HIToolbox) [0x7fff8e79674d]
1 CGEventCreateNextEvent + 33 (CoreGraphics) [0x7fff8a8e83aa]
1 CGSGetNextEventRecordInternal + 78 (CoreGraphics) [0x7fff8a8e843e]
1 CGSSnarfAndDispatchDatagrams + 338 (CoreGraphics) [0x7fff8a8e8688]
1 CGSDatagramReadStreamDispatchDatagramsWithData + 124 (CoreGraphics) [0x7fff8a8e8943]
1 CGSDatagramReadStream::dispatch_datagrams() + 50 (CoreGraphics) [0x7fff8a8e8afc]
1 CGSDatagramReadStream::dispatch_next_datagram() + 758 (CoreGraphics) [0x7fff8a8e8e02]
1 (anonymous namespace)::notify_datagram_handler(unsigned int, CGSDatagramType, void*, unsigned long, void*) + 72 (CoreGraphics) [0x7fff8a92ee92]
1 CGSPostLocalNotification + 591 (CoreGraphics) [0x7fff8a8eb9a4]
1 display_refresh_proc + 746 (CoreGraphics) [0x7fff8ab7a70b]
1 ??? (DisplayLinkUserAgent + 21842) [0x100005552]
1 _CF_forwarding_prep_0 + 120 (CoreFoundation) [0x7fff842f1f78]
1 ___forwarding___ + 452 (CoreFoundation) [0x7fff842f21c4]
1 -[NSConnection sendInvocation:internal:] + 1965 (Foundation) [0x7fff8c9fe06e]
1 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff842b60b5]
1 __CFRunLoopRun + 621 (CoreFoundation) [0x7fff842b655d]
1 _dispatch_resume_slow + 14 (libdispatch.dylib) [0x7fff85b7c85a]
1 _dispatch_wakeup + 117 (libdispatch.dylib) [0x7fff85b7c217]
1 _dispatch_queue_push_list_slow2 + 30 (libdispatch.dylib) [0x7fff85b7c7a8]
1 _dispatch_wakeup + 28 (libdispatch.dylib) [0x7fff85b7c1be]
1 _dispatch_mgr_wakeup + 34 (libdispatch.dylib) [0x7fff85b7c8fd]
1 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff87940662]
1 <Kernel mode>

Binary Images:
0x100000000 - 0x100058fff DisplayLink.DisplayLinkUserAgent 1.0 (1) <CF98B33D-FFBC-3276-801C-98F8B3FAB712> /Library/PrivilegedHelperTools/*/DisplayLinkUserAgent.bundle/Contents/MacOS/DisplayLinkUserAgent
0x7fff84246000 - 0x7fff8442bfff com.apple.CoreFoundation 6.9 (855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff85b7a000 - 0x7fff85b94fff libdispatch.dylib (339.90.1) <F3CBFE1B-FCE8-3F33-A53D-9092AB382DBB> /usr/lib/system/libdispatch.dylib
0x7fff8792a000 - 0x7fff87946ff7 libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
0x7fff8a46e000 - 0x7fff8a489ff7 libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
0x7fff8a8b1000 - 0x7fff8b1d0af3 com.apple.CoreGraphics 1.600.0 <06212100-8069-31A1-9C44-F6C4B1695230> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8c97c000 - 0x7fff8cc7afff com.apple.Foundation 6.9 (1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8e760000 - 0x7fff8ea0aff5 com.apple.HIToolbox 2.1 <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox


[REMOVED POWER STATS AS THREAD MESSAGE LIMIT REACHED]
 
Same here

Build 9.0.24237 (Revision 1028877; Wednesday, July 2, 2014)

Can someone please provide some feedback this is continuos.

Thanks,
F.

b2win said:
Please help find root cause and fix for this issue I am seeing happen more than 16 times today in Mac Console Log.

Paralells version: 9.0 (24217.979618)

Console Error:
3/15/14 3:41:28.000 PM kernel[0]: process prl_vm_app[3543] caught causing excessive wakeups. Observed wakeups rate (per sec): 1041; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 21434290

Detailed Report:
Date/Time: 2014-03-15 14:38:19 -0500
OS Version: 10.9.2 (Build 13C64)
Architecture: x86_64
Report Version: 18

Command: Parallels VM
Path: /Applications/Parallels Desktop.app/Contents/MacOS/Parallels VM.app/Contents/MacOS/prl_vm_app
Version: 9.0 (24217.979618)
Parent: prl_disp_service [3385]
Responsible: prl_client_app [3284]

PID: 3543
Event: wakeups (microstackshots only)
Wakeups: 1287 wakeups per second for 35 seconds
Duration: 35.00s
Steps: 36

Hardware model: MacBookPro5,2
Active cpus: 2
Fan speed: 3528 rpm


Powerstats for: prl_vm_app [3543]
Start time: 2014-03-15 14:38:20 -0500
End time: 2014-03-15 14:38:53 -0500
Parent: prl_disp_service
Responsible: prl_client_app
Microstackshots: 29 samples (80%)
Primary state: 27 samples Non-Frontmost App, Non-Background Priority, Kernel mode
User Activity: 0 samples Idle, 29 samples Active
Power Source: 0 samples on Battery, 29 samples on AC
29 thread_start + 13 (libsystem_pthread.dylib) [0x7fff844edfc9]
29 _pthread_start + 137 (libsystem_pthread.dylib) [0x7fff844e972a]
29 _pthread_body + 138 (libsystem_pthread.dylib) [0x7fff844e9899]
29 QThread::terminate() + 762 (QtCorePrl) [0x10210139a]
27 ??? [0x100074042]
27 ??? [0x1000741f4]
27 ??? [0x1000a073a]
27 ??? [0x1000f88c1]
27 ??? [0x10041c07a]
27 IOConnectCallStructMethod + 56 (IOKit) [0x7fff8ceedc32]
27 IOConnectCallMethod + 349 (IOKit) [0x7fff8ceeda30]
27 io_connect_method + 377 (IOKit) [0x7fff8cf45a2e]
27 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8793ba1a]
2 ??? [0x1002c1f71]
2 <User mode>

Binary Images:
0x101e6f000 - 0x10207afe7 QtScriptPrl (4.8) <E2BC357C-6A9D-40B4-0419-A7094CBC04FE> /Applications/Parallels Desktop.app/Contents/Frameworks/QtScriptPrl.framework/Versions/4/QtScriptPrl
0x1020d9000 - 0x10239efff QtCorePrl 4.8 <DF086447-6447-568D-027C-7D6BEE317E24> /Applications/Parallels Desktop.app/Contents/Frameworks/QtCorePrl.framework/Versions/4/QtCorePrl
0x7fff844e8000 - 0x7fff844efff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff8792a000 - 0x7fff87946ff7 libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
0x7fff8cee9000 - 0x7fff8cf53ff7 com.apple.framework.IOKit 2.0.1 <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit


Powerstats for: DisplayLinkUserA
Start time: 2014-03-15 14:38:27 -0500
End time: 2014-03-15 14:38:52 -0500
Microstackshots: 2 samples (5%)
Primary state: 1 samples Non-Frontmost App, Non-Background Priority, User mode
User Activity: 0 samples Idle, 2 samples Active
Power Source: 0 samples on Battery, 2 samples on AC
2 ??? (DisplayLinkUserAgent + 5940) [0x100001734]
2 ??? (DisplayLinkUserAgent + 8104) [0x100001fa8]
2 -[NSRunLoop(NSRunLoop) run] + 74 (Foundation) [0x7fff8cacd4aa]
2 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253 (Foundation) [0x7fff8c9e4adc]
2 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff842b60b5]
2 __CFRunLoopRun + 1830 (CoreFoundation) [0x7fff842b6a16]
2 __CFRunLoopDoSource1 + 478 (CoreFoundation) [0x7fff842c591e]
2 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41 (CoreFoundation) [0x7fff842c59a9]
1 __CFMachPortPerform + 157 (CoreFoundation) [0x7fff842c5a5d]
1 _CFMachPortBoostCreateWithMachMessageHeader + 34 (CoreFoundation) [0x7fff842c5d42]
1 _CFRuntimeCreateInstance + 253 (CoreFoundation) [0x7fff8424922d]
1 malloc_zone_malloc + 71 (libsystem_malloc.dylib) [0x7fff8a47e868]
1 szone_malloc_should_clear + 320 (libsystem_malloc.dylib) [0x7fff8a47c3c3]
1 tiny_malloc_from_free_list + 8 (libsystem_malloc.dylib) [0x7fff8a47bc9c]
1 __CFMachPortPerform + 388 (CoreFoundation) [0x7fff842c5b44]
1 MessageHandler(__CFMachPort*, void*, long, void*) + 51 (HIToolbox) [0x7fff8e7966c6]
1 PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 85 (HIToolbox) [0x7fff8e79674d]
1 CGEventCreateNextEvent + 33 (CoreGraphics) [0x7fff8a8e83aa]
1 CGSGetNextEventRecordInternal + 78 (CoreGraphics) [0x7fff8a8e843e]
1 CGSSnarfAndDispatchDatagrams + 338 (CoreGraphics) [0x7fff8a8e8688]
1 CGSDatagramReadStreamDispatchDatagramsWithData + 124 (CoreGraphics) [0x7fff8a8e8943]
1 CGSDatagramReadStream::dispatch_datagrams() + 50 (CoreGraphics) [0x7fff8a8e8afc]
1 CGSDatagramReadStream::dispatch_next_datagram() + 758 (CoreGraphics) [0x7fff8a8e8e02]
1 (anonymous namespace)::notify_datagram_handler(unsigned int, CGSDatagramType, void*, unsigned long, void*) + 72 (CoreGraphics) [0x7fff8a92ee92]
1 CGSPostLocalNotification + 591 (CoreGraphics) [0x7fff8a8eb9a4]
1 display_refresh_proc + 746 (CoreGraphics) [0x7fff8ab7a70b]
1 ??? (DisplayLinkUserAgent + 21842) [0x100005552]
1 _CF_forwarding_prep_0 + 120 (CoreFoundation) [0x7fff842f1f78]
1 ___forwarding___ + 452 (CoreFoundation) [0x7fff842f21c4]
1 -[NSConnection sendInvocation:internal:] + 1965 (Foundation) [0x7fff8c9fe06e]
1 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff842b60b5]
1 __CFRunLoopRun + 621 (CoreFoundation) [0x7fff842b655d]
1 _dispatch_resume_slow + 14 (libdispatch.dylib) [0x7fff85b7c85a]
1 _dispatch_wakeup + 117 (libdispatch.dylib) [0x7fff85b7c217]
1 _dispatch_queue_push_list_slow2 + 30 (libdispatch.dylib) [0x7fff85b7c7a8]
1 _dispatch_wakeup + 28 (libdispatch.dylib) [0x7fff85b7c1be]
1 _dispatch_mgr_wakeup + 34 (libdispatch.dylib) [0x7fff85b7c8fd]
1 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff87940662]
1 <Kernel mode>

Binary Images:
0x100000000 - 0x100058fff DisplayLink.DisplayLinkUserAgent 1.0 (1) <CF98B33D-FFBC-3276-801C-98F8B3FAB712> /Library/PrivilegedHelperTools/*/DisplayLinkUserAgent.bundle/Contents/MacOS/DisplayLinkUserAgent
0x7fff84246000 - 0x7fff8442bfff com.apple.CoreFoundation 6.9 (855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff85b7a000 - 0x7fff85b94fff libdispatch.dylib (339.90.1) <F3CBFE1B-FCE8-3F33-A53D-9092AB382DBB> /usr/lib/system/libdispatch.dylib
0x7fff8792a000 - 0x7fff87946ff7 libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
0x7fff8a46e000 - 0x7fff8a489ff7 libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
0x7fff8a8b1000 - 0x7fff8b1d0af3 com.apple.CoreGraphics 1.600.0 <06212100-8069-31A1-9C44-F6C4B1695230> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8c97c000 - 0x7fff8cc7afff com.apple.Foundation 6.9 (1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8e760000 - 0x7fff8ea0aff5 com.apple.HIToolbox 2.1 <DF5635DD-C255-3A8E-8B49-F6D2FB61FF95> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox


[REMOVED POWER STATS AS THREAD MESSAGE LIMIT REACHED]
Click to expand...
 
Hello,

Thank you for the report.

The issue is under investigation of our Development Team. When the fix is ready, it will be included to the one of the updates of Parallels Desktop.
Regrettably there is no solution for now, so please stay always updated.

Appreciate your cooperation!
 
Ditto .. same problems.
Since upgrading to 10.0.0 late last week this has been killing my Macbook Air's battery ... close the lid, should go to sleep, but this error is keeping the machine alive, flattening the battery much quicker than it should.
This is a MAJOR issue. When do you think the fix will be in place?
Cheers
 
Cenika said:
Ditto .. same problems.
Since upgrading to 10.0.0 late last week this has been killing my Macbook Air's battery ... close the lid, should go to sleep, but this error is keeping the machine alive, flattening the battery much quicker than it should.
This is a MAJOR issue. When do you think the fix will be in place?
Cheers
Click to expand...

Hi Cenika,

Plz generate a Problem Report via Parallels Help menu and post the report ID here. We'll check it for you.

Refer to this article for more details http://kb.parallels.com/9058
 
Hi Manoj, Thanks. Report created: ID 49205542. Hope you can fix this.
(this might be the second post of this same info ... the first post doesn't seem to have made it / not sure what happened there, so trying again. Apologies if this comes through twice)
Cheers
n

ManojD@Parallels said:
Hi Cenika,

Plz generate a Problem Report via Parallels Help menu and post the report ID here. We'll check it for you.

Refer to this article for more details http://kb.parallels.com/9058
Click to expand...
 
Cenika said:
Hi Manoj, Thanks. Report created: ID 49205542. Hope you can fix this.
(this might be the second post of this same info ... the first post doesn't seem to have made it / not sure what happened there, so trying again. Apologies if this comes through twice)
Cheers
n
Click to expand...

Any update? Welcome a fix to this ....
ta
Nick
 
Cenika said:
Any update? Welcome a fix to this ....
ta
Nick
Click to expand...

I think I have the same problem. My VM (windows 8.1) hard crashes all the time as well, and I get the same type of error messages in my console logs. I'd like to see a quick fix to this as well, as it is very hard to be productive in my VM like this.
 
beta_sspanjers said:
I think I have the same problem. My VM (windows 8.1) hard crashes all the time as well, and I get the same type of error messages in my console logs. I'd like to see a quick fix to this as well, as it is very hard to be productive in my VM like this.
Click to expand...
I have the same problem, and I think it is a problem which the VM use much resources of my mac. It just appear when I playing games or other things like this.
Any one can fix it?
 
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