Transfer licenses macbook air to macbook pro

I tried to move my license Parallels 11 Pro, but I keep getting the message that the license reached the maximum number of allowed activations.
Generate a ticket to finding a solution and not yet received a reply.

I followed an article in the KB which indicates how to migrate the licenses, but I keep getting the same error.

 

Hi, we have reset your license key, please activate it again and let us know the results.

 

Thank you! It was active in my new Mac!

 

Glad to know! if you have any other questions please let us know.