Windows 10 frozen during update & Parallels Tools install. Cannot cancel Parallels Tools Wizard.

[VirginiaK]

I just downloaded the most recent Paralles update (update notification appeared yesterday, 2/25/16). I opened Windows and opened QuickBooks, then Parallels Tools Installation began and froze everything. I looked at Parallels support topics - first item on list of instructions is to cancel the Parallels Tools Wizard in Windows. But I cannot cancel it as the cursor freezes as soon as I click on anything in the Windows window.

I am at work and stuck. Please help! Thank you.

 

[PaulChristopher@Parallels]

Hi Virginia, please follow the steps to fix the issue.
Shut Down virtual machine.
Open Virtual Machine configuration
Go to Hardware > Boot Order > and paste in Boot Flags box:
video.hw_pointer=0

 

[VirginiaK]

Hello Paul,
I cannot shut down the virtual machine. I can only suspend it by quitting Windows in the Mac menu bar. I can't click on anything within the virutal machine window. If I do, the cursor stops working.

When I quit Windows and try to make the VM configuration change you suggested, I get a message: "To be able to change the settings on this page, resume the virtual machine and then shut it down."

Do you have any other suggestions?
Thank you!

 

[Sylvester@Parallels]

Hello Virginia,
Please email us at cs(at)parallels(.)com with the issue description, so that we can assist you.

 

[Arunn]

I cannot shut down the virtual machine.

Hello Virginia, Please refer to this article to stop Windows from Mac OS X menu bar.
Once Windows is stopped you may perform the above mentioned steps and check how it goes.