Licence de-activation not possible

Discussion in 'General Questions' started by CraigW4, Apr 18, 2016.

  1. CraigW4

    CraigW4 Bit poster

    Messages:
    2
    Hi,

    My old Mac has died, complete with it's activation code, so I can't deactivate it.
    Any idea how can I use my existing activation code on my new install?

    Thanks,

    Craig
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hey, did you remember your email, which you used to registered Parallels Desktop key?
    If yes, please provide us with it in private message and we will resend you a key.
     
  3. CraigW4

    CraigW4 Bit poster

    Messages:
    2
    Hi Maria,
    Sure.
    I have the original email with the activation keys. There were 5 purchased - mine is one of them! :S
    How much disruption would it cause to the other people? Would it just be a case of them re-entering their keys?

    Where do I send a private message to?

    Thanks
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Could you please prove us with your license key and we will reset it.
    Also I'll send you a private message and you will be able to reply on this.
     
  5. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hey, we've reset your keys, please check the issue.
    Moreover please see details in your inbox.
     

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