Windows Start button fails, Edge browser also won't open

[Frank Madison]

I don't use Windows often. I first noticed that the Start button stopped working about a month ago. I put it away figuring someone would fix it, but after updating both Parallels and Windows today, it's still broken.

The only thing I could find was a reference to resetting the entire system which will uninstall all of my applications, I can't do that.

How do I fix this problem?

 

[Raj@Parallels]

I don't use Windows often. I first noticed that the Start button stopped working about a month ago. I put it away figuring someone would fix it, but after updating both Parallels and Windows today, it's still broken.

The only thing I could find was a reference to resetting the entire system which will uninstall all of my applications, I can't do that.

How do I fix this problem?

Hi Frank,
To fix Windows 10 start menu issue, please refer to KB123375.

 

[Frank Madison]

Hi,
I'm unable to follow these instructions because nothing happens when I click on the Notifications icon.

 

[Pradeep@Parallels]

Hi,
I'm unable to follow these instructions because nothing happens when I click on the Notifications icon.

Hello Frank Madison,
Please check your private message and respond.

 

[ChristopherH3]

Hi Frank,
To fix Windows 10 start menu issue, please refer to KB123375.

Yesterday I loaded the latest Windows 10 updates followed by a Parallels update. Windows then reloaded the Parallels Tools and surprise surprise my Windows Start Menu failed again. KB123375 fixes the issue but this has been happening for a long time and I am getting sick of fixing it. Why can't Parallels and/or Microsoft fix it.

 

[Frank Madison]

The solution I found was to reinstall Windows 10. It took a while, but did not delete any of my files or uninstall my programs. I was able to do this because, luckily, I had installed Chrome and pinned it to my task bar, so I was able to go to this web site to get the installer:

https://www.microsoft.com/en-us/software-download/windows10/

 

[TimothyT2]

Thank Raj, your KB file worked

 

[Raj@Parallels]

Thank Raj, your KB file worked

Glad to hear that, Timothy! We're always here to help.

 

[Raj@Parallels]

The solution I found was to reinstall Windows 10. It took a while, but did not delete any of my files or uninstall my programs. I was able to do this because, luckily, I had installed Chrome and pinned it to my task bar, so I was able to go to this web site to get the installer:

https://www.microsoft.com/en-us/software-download/windows10/

Thanks for sharing this information.

 

[ThomasL5]

This issue is still occuring for me. I reinstalled Windows 10 to solve the issue. The KB article mentioned here is too cumbersome as a workaround http://kb.parallels.com/123375. Is there no permanent fix to the Start menu issue?

 

[Dinesh@Parallels]

Hi ThomasL5,
The issue which you reported is due to Windows user profile corruption. Microsoft is currently working on a resolution for this issue.

 

[YogK]

This one of the common bugs since from Windows 10 OS last. While this problem is not happening with all Windows 10 OS users. I had also suffered from the same for the first time I installed the OS.
You can simply re-install the Windows 10 to solve the problem.

 

[Dinesh@Parallels]

Hi YogK,
You can create a new user profile to resolve the issue, instead of reinstalling Windows 10.