upgrade parallel 7 to 11

M

MinjeongJ

Bit poster
Hello,
I was hoping to upgrade my parallel desktop v7 to v11. I first purchased the upgrade license but soon found that the upgrade from 7 to 11 would not work. So I bought the full license for v.11. Would it be possible to get refund for my upgrade license purchase? I can provide my reference number for my order.
 
MinjeongJ said:
Hello,
I was hoping to upgrade my parallel desktop v7 to v11. I first purchased the upgrade license but soon found that the upgrade from 7 to 11 would not work. So I bought the full license for v.11. Would it be possible to get a refund for my upgrade license purchase? I can provide my reference number for my order.
Click to expand...
As per your request, we processed a refund and you'll receive a confirmation email.
Please free to reach us for Parallels Support.
 
Hi.. I have the same issue with the mistaken license. My case if for Parallels 8 to 11. Appreciate if you can process my refund. I will purchase the new Parallels 11 license in a different transaction.

Thanks
 
Hi, I also did the same mistake thinking Version 7 was upgradable, and paid for the upgrade only. Is it possible to get a invoice on the remaining up to a full version?
 
ErikB said:
Hi, I also did the same mistake thinking Version 7 was upgradable, and paid for the upgrade only. Is it possible to get a invoice on the remaining up to a full version?
Click to expand...
Hi ErikB, please check your private message and reply with Cleverbridge reference number for the purchase.
 
ErikB said:
Hi, I also did the same mistake thinking Version 7 was upgradable, and paid for the upgrade only. Is it possible to get a invoice on the remaining up to a full version?
Click to expand...

Hello ErikB,

We suggest you get the refund and purchase a full version. Please confirm us if you like to get a refund, but if you still wish to pay the difference please let us know.

Thanks,
Ajith M.
 
I would like to pay the difference please, and get the full version. If it is not too much work for you.
Thanks
Erik
 
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