Upgrading from Parallels 8, will not take the old key when installing 11

Hello BruceB2, Customers who are using Parallels Desktop 8 or the earlier versions are not eligible for upgrade pricing for Parallels Desktop 11 for Mac. If you would like to take advantage of all Parallels Desktop 11 for Mac features, you will need to purchase a full copy of Parallels Desktop 11 for Mac. As you have already purchased an upgrade copy of Parallels Desktop, we can offer a link to pay the difference in amount which will let you buy the full version of Parallels Desktop 11 for Mac. Please check your private message for more information.
 
I have the same problem - I bought the upgrade before realising my old version was too old.
Can you please send me a link to pay the difference in amount
Thanks
 
ParallelsU35 said:
I have the same problem - I bought the upgrade before realising my old version was too old.
Can you please send me a link to pay the difference in amount
Thanks
Click to expand...
Hello ParallelsU35,
Kindly check your private message.
 
I am having the same problem too - just bought the upgrade without seeing any hint on the fact, that V8 is not eligible.
Can you also send me a link to pay the difference?
Thank you
Best regards
 
I also need this. Like the previous post, I did not see any indication that 8 was not eligible.
Thanks,
Paul
 
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Hello, I have the same problem too. I had parallels 9 and purchased the upgrade to 12 thinking that it will work. Actually, it showed the upgrade to link from inside parallels 9 application and took me there to the upgrade page, so I didn't care to read the description carefully. Can you help me to convert it to a full purchase by letting me pay the difference.
 
AshikK said:
Hello, I have the same problem too. I had parallels 9 and purchased the upgrade to 12 thinking that it will work. Actually, it showed the upgrade to link from inside parallels 9 application and took me there to the upgrade page, so I didn't care to read the description carefully. Can you help me to convert it to a full purchase by letting me pay the difference.
Click to expand...

Hi AshikK,
Please check your private message and reply us.
Thanks
 
Hello!
I need your help activating my product.
Afew days ago i renewed my subscription for Parallels Desktop for Mac PRO and after the renewal the software keeps asking me for activation.
I enter my activation No, but it asks me for a previous product key as it says "your product is an upgrade". Before the renewal i had no activation issues.
I used to have version 8 and then, last year, i purchased a subscription for Dektop PRO.
I need your quick support because i cannot work on my computer.
Thank you.
 
Hey I know but I allready bought the upgrade. Can you deduct the price from the upgrade from the complete version that I have to buy?
 
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