Problems with Update to 12.1

[EdK3]

I tried too upgrade to newest version (11-15-16) of Parallels 12.1 After it installed it tried to start up and load Parallels Tools, then froze up and crashed - multiple times.

I had to go back to Time Machine Backup and Version 12.02

I'm running an older Macbook Pro 17 (mid 2009) with 8Gb ram.

Is anyone else having a similar problem?

 

[MarioR2]

yes ... same problem. my Mac is mid-2010 and I have 8GB of ram

 

[PaulChristopher@Parallels]

Hi Guys, please let us know what products are you using? Parallels Desktop Pro or Standard edition? Also share the screenshot of the error message so that we could help!

 

[EdK3]

I upgraded to version 12.1.1 last night and it loaded properly. Seems to be working fine. THANKS!

 

[Guna@Parallels]

Sounds great! Feel free to reach us for further assistance,we're here to help you.

 

[Maria@Parallels]

yes ... same problem. my Mac is mid-2010 and I have 8GB of ram

Hey, please try to upgrade to the latest build of Parallels Desktop 12 and check the issue.

 

[JoshM5]

I am also seeing this issue. I updated to 12.1.1 and now parallels tools will not install. Keep getting error "There was a problem updating parallels tools." reboot

Late 2013 MacBook Pro

 

[MartinH6]

Got the exact same problem as JoshM5 when i tried upgrading to 12.1.1 this morning. After the first time I got the error, I could no longer trigger installation of PT from the menu in Mac OS X. Tried to follow a number of how-to's in the Knowledge Base to remove any remains of the failed installation and then trigger a manual installation. No success, the same error still occurs.

I have a MacBook Pro Retina, Mid 2012, 8Gb RAM, 2,6 GHz Intel Core i7, running OS X 10.11.6.

Kind regard, Martin

 

[PaulChristopher@Parallels]

I am also seeing this issue. I updated to 12.1.1 and now parallels tools will not install. Keep getting error "There was a problem updating parallels tools." reboot

Late 2013 MacBook Pro

Hi, file /Library/Parallels/Tools/prl-tools-win.tar.gz is missing or corrupted.
Please reinstall Parallels Desktop. If this is the first Parallels Tools installation in this Virtual machine, check that /Library/Parallels/Tools/prl-tools-win.iso exists.
If the file is in place, verify that it is connected to the virtual machine by going to the Devices menu > CD/DVD and connecting it to the virtual machine as described in this article. If this file is missing, please reinstall Parallels Desktop.

 

[KaterinaC]

Hi I'm having the same issue. I'm assuming the /Library/Parallels/Tools/prl-tools-win.tar.gz is on the Mac system rather than the windows? I've reinstalled parallels 10 times and I can't seem to be able to resolve the issue. Can you advice please. I don't even have a folder names