Purchased wrong version

Discussion in 'Installation and Configuration of Parallels Desktop' started by LukeP1, Nov 20, 2016.

  1. LukeP1

    LukeP1 Bit poster

    Messages:
    1
    I recently updated my mac to Sierra. Then clicked on parallels to updated it. I was brought to the upgrade Parallels purchase page, which I did. But when I try to update, i get an error. I have now discovered that my previous version, 9, does not allow me to upgrade to 12. so i am stuck with a version 12 that i cannot install. please help
     
    LukeP1, Nov 20, 2016
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Dear LukeP1, I hope the refund had been credited back to your account. Please visit Parallels online store for the current offers and promotions.
     
    PaulChristopher@Parallels, Nov 26, 2016
    #2

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