PROBLEM to load Parallels

[IgorR2]

Hi folks,

having a serious problem loading my Parallels Desktop. Two weeks ago, everything worked fine, but yesterday, i tried to turn on the Parallels, and it started to load forever (see the image below) and then turn off. I followed all of the steps from this guide (http://kb.parallels.com/en/113990), but nothing helped (upgrading, reinstalling, fixing permissions,..).

Has this happened to someone else, or does anybody has a solution? I'm desperate.

Using Parallels Desktop Version 12.1.1 (41491) on Mac Pro 13'' Mid 2014, macOS Sierra Version 10.12.2

 

[Swati@Parallels]

Hi folks,

having a serious problem loading my Parallels Desktop. Two weeks ago, everything worked fine, but yesterday, i tried to turn on the Parallels, and it started to load forever and then turn off. I followed all of the steps from this guide (http://kb.parallels.com/en/113990), but nothing helped (upgrading, reinstalling, fixing permissions,..).

Has this happened to someone else, or does anybody has a solution? I'm desperate.

Using Parallels Desktop Version 12.1.1 (41491) on Mac Pro 13'' Mid 2014, macOS Sierra Version 10.12.2

Hello, please follow the steps and keep us updated on your progress:
1. Uninstall Parallels Desktop 12 as suggested in the article
2. Perform first aid on Mac computer (Open Disk Utility (/Applications/Utilities/) -> Select Macintosh HD -> then click the First Aid tab.
3. Restarted your Mac computer and reinstall Parallels Desktop 12 as suggested in the article

 

[IgorR2]

Hello, please follow the steps and keep us updated on your progress:
1. Uninstall Parallels Desktop 12 as suggested in the article
2. Perform first aid on Mac computer (Open Disk Utility (/Applications/Utilities/) -> Select Macintosh HD -> then click the First Aid tab.
3. Restarted your Mac computer and reinstall Parallels Desktop 12 as suggested in the article

tried that, didn't help :/

 

[Swati@Parallels]

tried that, didn't help :/

Please follow the steps and keep us updated on your progress:
1. Launch Terminal application (Applications > Utilities > Terminal).
Execute the following commands separately (one by one):
sudo su
NOTE: You will be prompted to enter your Mac password after executing the first command. Due to security measures, you won't be able to see the password itself, just type it in and hit return/Enter.
rm -rfd /System/Library/Extensions/prl*
rm -rfd ~/Library/Preferences/com.parallels*
rm -rfd ~/Library/Preferences/parallels
rm -rfd ~/Library/Parallels
rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState
rm -rfd /Library/logs/parallels.log
rm -rfd /Library/Preferences/Parallels/
rm -rfd /private/var/db/Parallels/
rm -rfd /private/var/.parallels_swap
rm -rfd /private/var/db/receipts/'com.parallels*'
rm -rfd /private/var/db/Parallels/Stats
rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist
rm -rfd ~/Applications\ \(Parallels\)/
rm -rfd /Applications/Parallels\ Desktop.app/
2. Restart the Mac
3. Install Parallels Desktop again.

 

[IgorR2]

Please follow the steps and keep us updated on your progress:
1. Launch Terminal application (Applications > Utilities > Terminal).
Execute the following commands separately (one by one):
sudo su
NOTE: You will be prompted to enter your Mac password after executing the first command. Due to security measures, you won't be able to see the password itself, just type it in and hit return/Enter.
rm -rfd /System/Library/Extensions/prl*
rm -rfd ~/Library/Preferences/com.parallels*
rm -rfd ~/Library/Preferences/parallels
rm -rfd ~/Library/Parallels
rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState
rm -rfd /Library/logs/parallels.log
rm -rfd /Library/Preferences/Parallels/
rm -rfd /private/var/db/Parallels/
rm -rfd /private/var/.parallels_swap
rm -rfd /private/var/db/receipts/'com.parallels*'
rm -rfd /private/var/db/Parallels/Stats
rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist
rm -rfd ~/Applications\ \(Parallels\)/
rm -rfd /Applications/Parallels\ Desktop.app/
2. Restart the Mac
3. Install Parallels Desktop again.

still the same, no progress..