License Issue after Motherboard Replacement

Hello,

One of my users needed to have his motherboard replaced. After the we got the Macbook back Parallels is throwing an error (Problem ID 1, according to the dialog box) when i try and activate. The license key in question ends in G2EYFD. I have tried logging out and back in to no avail.

 

Hi MikeC6,
We have made necessary changes, try to activate again.

 

Same exact situation and error message...license key ends in C2PGVK

 

Hi, we've reset you key, please try to activate it again and check.

 

Guys, if you need to unregister and use your Parallels Desktop key on your new Mac please check this KB article for more info.