Black screen with cursor

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KevinS7

Bit poster
I frequently get a black screen with a working cursor that cannot be reset by closing windows and the desktop or restarting, either the virtual machine or the computer. My workaround is to force quit windows 10 from activity manager, then restarting. It works, but it's a hassle. The computer pausing or sleeping seems to trigger this. I have disabled "windows pause" in parallels.

Is there an easy solution to this? I'd rather not reinstall parallels since it is a lot of work to reinstall windows and the programs I'm using. I've seen other posts similar to this, but the working cursor wasn't mentioned.

Kevin
 
Found the solution, so I'm answering my own question: On MS Windows -> Control Panel, Power Settings, "Choose or customize a power plan": Check the power saver box instead of balanced, then click into "change plan settings". Next change all the sleep settings to "Never". It seems that Window's own sleep settings were not playing well with Mac's, so I am letting the Mac manage this. The black screen would come every time Windows decided it wanted to sleep.
 
KevinS7 said:
T


Thanks - very good blog post which I tried before I posted (except for the last scenario). In my situation, the solution was different, and much simpler.
Click to expand...
Glad to hear that! In this case, please follow the steps mentioned below:
1. Boot into Safe Mode.
2. Open Device Manager (click CMD+R -> Type devmgmt.msc -> Press Enter/Return).
3. Extend Display adapters -> If it is not Parallels Display Adapter (WDDM) please right-click on it -> Uninstall.
4. Reboot and start Windows in Normal Mode.
5. Go to the Mac menu -> Actions -> Install Parallels Tools.
6. Reboot virtual machine and check the issue.
 
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