New Apple bluetooth keyboard not fully functional

[KentB1]

I just got the new Apple bluetooth keyboard with the numeric keypad and when in Windows it does not recognize the keys when pressed on the numeric keypad. I suspect this is some kind of new driver required.

Thoughts?

 

[Arun@Parallels]

Hi @KentB1 , please check this article and let us know if that works.

 

[KentB1]

Hi @KentB1 , please check this article and let us know if that works.

This did not fix the problem

 

[Arun@Parallels]

Hi @KentB1 , please Click Parallels Icon ll > Configure > Hardware > Mouse & keyboard > Keyboard > Select "Do not optimise for Games" and let us know if that works.

 

[KentB1]

It was already set to "Do not optimize for games". So no.

 

[Arun@Parallels]

Hi @KentB1 , please take snapshot ( Action > Take snapshot) and then please click Win + R and type devmgmt.msc , right click and remove the Keyboard drivers . Once it is done, please click Actions > Reinstall Parallels Tools and let us know if that helps.

 

[KentB1]

This did not solve the problem.

 

[Expalmi]

with the "x" key, above the "7" on the num keypad, you can activate the num keypad

 

[KentB1]

with the "x" key, above the "7" on the num keypad, you can activate the num keypad

The key above the 7 key on an Apple keyboard is the Clear key. What x key are you referring to? What keyboard are you referring to?

 

[Ajith1]

The key above the 7 key on an Apple keyboard is the Clear key. What x key are you referring to? What keyboard are you referring to?

Yes, use 'CLEAR' key on the keyboard which will enable numeric keypad. You can also refer to this article.

 

[KentB1]

Problem solved. Thanks

 

[Ajith1]

Problem solved. Thanks

Feel free to reach us anytime for support.