Windows restart

[PROYECCIONESA]

Hello everybody,

I have a Parallels 13 and Windows 10 install.
When I want shut down the virtual machine, it restart.

can anybody help me?

 

[AJ@Parallels]

Hello everybody,

I have a Parallels 13 and Windows 10 install.
When I want shut down the virtual machine, it restart.

can anybody help me?

Hello PROYECCIONESA, May I know the error message you get when it restarts again? To help us understand the issue better, please take a screenshot of it (refer to http://bit.ly/2pSJ1AZ for assistance) and reply with the same.

 

[PROYECCIONESA]

Hello,
This is a screenshot.

Thanks

 

[AJ@Parallels]

Hello,
This is a screenshot.

Thanks

Kindly follow the instructions from this link and check if it helps.