Unable to confirm the product license.

I'm logout of the Parallels 11 on my Macbook Air. I'm trying to install my Parallels 11 license on a new Macbook Pro. I'm getting the "Unable to confirm the product license. You have reached the maximum number of activations available for your activation key " error message when trying to activate on my new Macbook Pro.

can you assist please @ParallelsSupport?
Thanks!
Snong

 

Hello SnongK, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.

 

Thanks for you support, it worked perfectly.

 

You are welcome. Nice to know that it works now. Please get back to us for any further queries.

 

Hi.

I have the same problem.

Bought a new Macbook pro but now pd is telling me that the maximum limit of activations has been reached.
Already signed out from previous installations on old Macs.

Could you please help @ParallelsSupport?

thank you!

 

We have reset the activation key. You can try to activate again.

 

Worked like a charm!

Thank you a ton for such a quick reply and solution!!!

I will definitely recommend you guys for others! Love your product!

 

We are happy to hear that. Feel free to reach out to us anytime for support.