Can't download version 13 or activate version 14

I ordered PD 13 through a provider and by the time it (i.e. the activation key) arrived version 14 was already released.
Now version 13 is no longer available for download and the key doesn't activate version 14, so I am stuck.
Any suggestions?

 

I suggest you use this link to download Parallels Desktop 13. As you have purchased Parallels Desktop 13 in Tech Guarantee period, you are eligible for a free upgrade. Visit the webpage for details.

 

Hello JonathanG10. We have received your response by e-mail, as quoted below. Please post your responses directly in this thread henceforth (i.e., if you are seeing this message in your mailbox right now, then do not respond to this e-mail - just visit the forum thread you posted in before and provide your response there).
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shortly after putting up my post I got an email from Parallels providing me
with an upgrade to version 14.
Thanks.
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Good to note that your query is resolved. Please get back to us for any further queries.