Parallels 14 does not convert my vmware fusion on macOS windows 7 machine

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ParallelsU209

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I followed all instructions: uninstalled VMTools, shut down the machine properly but Parallels displays a message saying "Converting, please wait" and doesn't move from there, even overnight. I have no idea how to overcome this and cannot use the test period.
 
ParallelsU209 said:
I followed all instructions: uninstalled VMTools, shut down the machine properly but Parallels displays a message saying "Converting, please wait" and doesn't move from there, even overnight. I have no idea how to overcome this and cannot use the test period.
Click to expand...
Could you please generate the Problem report? Or your test period is over?
 
I tried again today and this time I received a message telling me the vmachine was not shut down but suspended. I reopened it in VMware, reinstalled the tools, did multiple shutdowns but to no avail, it is still not seen as shutdown although it is in VMware.
Cannot upload report because it is too large.
 
ParallelsU209 said:
I tried again today and this time I received a message telling me the vmachine was not shut down but suspended. I reopened it in VMware, reinstalled the tools, did multiple shutdowns but to no avail, it is still not seen as shutdown although it is in VMware.
Cannot upload report because it is too large.
Click to expand...
I've found this KB for the VMware VM shutdown. You can try this for your VM. Plz provide us with the results.
 
Thanks Maria, however it does not apply to my VM fusion and situation. I do not use speciic scripts and on VM side, have no error. As far as VMWare is concerned my machine has been shut down properly.
 
ParallelsU209 said:
Thanks Maria, however it does not apply to my VM fusion and situation. I do not use speciic scripts and on VM side, have no error. As far as VMWare is concerned my machine has been shut down properly.
Click to expand...
Ok, and after properly shutdown, did you finish the migration without issue? Or the issue still persists?
 
Problem is still the same: shutdown in VMWare is done properly but Parallels thinks the VM is only interrupted. There is no way to change this on my side.
 
Hi @ParallelsU209 we've received your reply "This is the report number: 296289632"
Thanks a lot for cooperation, we will be check it and investigate the issue.

Also we've report about you issue and provide Parallels Engineering team with it. Once we get any info, we will let you now.
 
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