Parallels Pro key and Parallels Business key collision

Discussion in 'General Questions' started by RaulJ1, Jun 20, 2019.

  1. RaulJ1

    RaulJ1 Bit poster

    Messages:
    2
    I've bought a Pro key with an email and 2x Business keys with the same email and now I can't activate my Pro key.

    What can I do?
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hi, could you please share more details about Parallels Desktop Pro activation issue, screenshot for example?
     
  3. RaulJ1

    RaulJ1 Bit poster

    Messages:
    2
    When I put my license number it's being used and if I want to enable it in my Mac to disable in the other Mac (probably my other laptop).
    image-1.png
    When I click on Activate on this Mac I get an error message saying that it belongs to another Parallels account. I've tried all my Parallels accounts and none of them worked.
    image-2.png
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    In this case we need your keys and emails for check it out.
    I'll send you a private message, please reply on it with the requested info.
     

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