Upgrade eligibility for past Parallels versions

Discussion in 'General Questions' started by KostasK, Dec 29, 2019.

  1. KostasK

    KostasK Bit poster

    Messages:
    1
    Hi,

    I used to be licensed for Parallels (version 11 or 12), and the machine I had Parallels was stolen (13" MacBook Pro) a couple of years back. Until recently, I have not had a Mac, but recently bought a used MacBook Air 11", i7/8GB/512GB. I am looking to get Parallels again for use on the MacBook Air. Is this a new license purchase, or is it an upgrade purchase? I have requested an account license summary, and it says I have 4 expired licnese and one expired subscription.
    The email used to license Parallels in the past is the same as the account I am writing this from (kk********@gmail.com).
    Kostas
     
    Last edited by a moderator: Dec 29, 2019
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hi, I've checked your account and found 1 license key, you can purchase the upgrade version and activate it with new key and use your previous key as a confirmation one.
     
  3. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hi,
    we've received your email with your purchase order.
    Please find your key in your inbox.
     

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