can't finish the upgrade from version 13 to version16

M

MarkusH16

Bit poster
Hey there.
to complete the upgrade, I'm asked to put the lizenznumber of the new version (16) and the old version V13. V16 is allready installed so I can't get the old lizenznumber.
What's to do?
 
MarkusH16 said:
Hey there.
to complete the upgrade, I'm asked to put the lizenznumber of the new version (16) and the old version V13. V16 is allready installed so I can't get the old lizenznumber.
What's to do?
Click to expand...
Hello, we've found your Parallels Desktop 13 license key and we will send it to you via the private message.
Please let us know if it's not that case.
 
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