I can't use my subscription It does not recognize my purchase and I do not know what my subscription

[LadyR]

It does not recognize my purchase and I do not know what my subscription key is, I have the invoice

 

[Maria@Parallels]

Hello, could you please provide us with the error message you got after Parallels Desktop for Mac App Store Edition starting?

 

[LadyR]

Hi . Here is a photo of what appears to me, I get another subscription and the one that I pay does not work out and that is why I cannot use Parallels.

 

[Maria@Parallels]

Hi . Here is a photo of what appears to me, I get another subscription and the one that I pay does not work out and that is why I cannot use Parallels.

Hello, thank you for your reply.
Please try to click on "restore purchases" and check

 

[LadyR]

I already did it and I get the same image that I sent you, and I don't get my purchase made. The system does not update my purchase and it does not appear on the screen, so I cannot use Parallels.

 

[Maria@Parallels]

I already did it and I get the same image that I sent you, and I don't get my purchase made. The system does not update my purchase and it does not appear on the screen, so I cannot use Parallels.

Please sorry for the inconvenience and check your inbox for more information.

 

[LadyR]

Hello,
With the code or subscription key that you have sent me, I get that the product license has expired. I copy the screenshot that I get when I enter the subscription key that you provide; When I bought Parallels, they never sent me my subscription code when I bought it, I attached a copy of my proof of payment.

 

[LadyR]

In my Parallels account, I do not see that they have entered my annual purchase from September 22, 2020 as indicated by my payment receipt, I see that they have entered a free one for 2 weeks that is already expired. It is the reason why I cannot use Parallels and it is the reason why I do not have a subscription key for the purchase made on September 22, 2020, I am attaching a purchase receipt again so that you can see the code of my receipt.

 

[Maria@Parallels]

In my Parallels account, I do not see that they have entered my annual purchase from September 22, 2020 as indicated by my payment receipt, I see that they have entered a free one for 2 weeks that is already expired. It is the reason why I cannot use Parallels and it is the reason why I do not have a subscription key for the purchase made on September 22, 2020, I am attaching a purchase receipt again so that you can see the code of my receipt.

Hello, we've received your reply.
Did you try to logout and login into your Apple ID?

 

[LadyR]

Thanks, my mistake was that, I started session with apple mail and did not start session with university mail, I bought it with university mail, my purchase already appeared in the option to restore purchases, it is already solved.

 

[Maria@Parallels]

Thanks, my mistake was that, I started session with apple mail and did not start session with university mail, I bought it with university mail, my purchase already appeared in the option to restore purchases, it is already solved.

Thanks a lot for sharing it with us and please let us know if you have any additional questions about Parallels Desktop.