Purchased Parallels Desktop 16 and cannot active Toolbox with license key

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DanielB46

Bit poster
I recently purchased Parallels Desktop 16 upgrade. When I try and use this key to activate Toolbox, I get the message:
"Your product license has expired"

Please help. Thanks!
 
DanielB46 said:
I recently purchased Parallels Desktop 16 upgrade. When I try and use this key to activate Toolbox, I get the message:
"Your product license has expired"
Please help. Thanks!
Click to expand...
Hello,
please try to restart your Parallels Toolbox and check the issue.
Also please let us know did you enter your Parallels Desktop 16 license key to activate your Parallels Toolbox?
 
Hi,
I restarted Parallels Toolbox and the entire Mac computer several times. Yes, I entered my Parallels Desktop 16 license key, directly from my products on the Parallels website.
 
DanielB46 said:
Hi,
I restarted Parallels Toolbox and the entire Mac computer several times. Yes, I entered my Parallels Desktop 16 license key, directly from my products on the Parallels website.
Click to expand...
Hello, could you provide us with a bit more details about the issue?
Did you get any specific error message? Could you share the screenshot of the error message please?
 
Last edited:
MichaelG50 said:
Hi,
I am having the same problem with registering Toolbox on version 16. But my message is the Licence server does not recognise your code. The activation code was copy and pasted from my account details. Tried several times and restarting without success. Please advise
Click to expand...
Hello, could you collect the tech report once the issue reproduced and post here the report's ID please?
Looking forward to your reply.
 
Maria@Parallels said:
Hello, could you provide us with a bit more details about the issue?
Did you get any specific error message? Could you share the screenshot of the error message please?
Click to expand...
I click to activate Toolbox, enter my Parallels 16 upgrade license key directly from Parallels.com website, then the error says "Your product license has expired."
Screenshot attached.
Toolbox Activate.jpg
 
I have a Mac M1 Preview and want to activate the Toolbox, so that I can adjust the resolution of the Linux VM. The Preview Code is invalid for the Toolbox.
 
DanielB46 said:
I click to activate Toolbox, enter my Parallels 16 upgrade license key directly from Parallels.com website, then the error says "Your product license has expired."
Screenshot attached.
View attachment 17359
Click to expand...
We checked your account and found you have a one-time license for Parallels Desktop 16, with a one-time license you will only get a 3-month promotional subscription for Parallels Toolbox which was expired in Nov 2020. If you wish to use Parallels Toolbox, you can buy a separate subscription for it.
 
Ajith@Parallels said:
We checked your account and found you have a one-time license for Parallels Desktop 16, with a one-time license you will only get a 3-month promotional subscription for Parallels Toolbox which was expired in Nov 2020. If you wish to use Parallels Toolbox, you can buy a separate subscription for it.
Click to expand...
Thank you for looking into this. I thought Toolbox came with Desktop for a year, maybe that's how it used to be in past versions.
 
DanielB46 said:
Thank you for looking into this. I thought Toolbox came with Desktop for a year, maybe that's how it used to be in past versions.
Click to expand...
With a perpetual Parallels Desktop for Mac license you get a three-month subscription for Parallels Toolbox for Mac and Windows. Please check this KB article for more info and ket us know if you have any additional questions.
 
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