The version of Parallel Desktop is not supported on Apple Silicon Macs.

Hi! Just purchased Parallel Desktop 16 for my MacBook Pro M1. It shows that said software is not compatible with my MacBook M1. Is there any way to resolve the issue or shall just I apply for a refund?
Thanks.

 

Hi,
you need indeed a special version for M1... You can get the Technical Preview here: https://www.parallels.com/blogs/parallels-desktop-apple-silicon-mac/ and you'll get a free key for use with the Technical Preview. This key is available until the final M1 version.
Have a nice day

 

Hello, please provide me with your email address, and I'll open a ticket for you. Generally, Parallels Desktop for M1 Macs is in the Technical Preview stage and can be activated with a key available at https://my.parallels.com/desktop/beta only. Any other keys won't be accepted. Once the final version is released, you'll be able to activate it with the purchased license key.

 

Hi RichmondC
I had to remove your email address here as it's a public forum for security reasons, please send a personal message to MikhailU@Parallels with your email address, to do that you can click on "reply with a personal message" below MikhailU's posting. thanks for understanding.

 

Hi RichmondC,
We've already opened a ticket for you yesterday. My colleagues should have provided you a response.

 

I have exactly the same problem, how can I open a ticket?

 

Hello! Please visit https://my.parallels.com/support/ to create a ticket. My colleagues will help you.