How can I activate my license on another computer?

F

FrancescaF1

Bit poster
Hi! I just moved to another Macbook Air and I can't activate my license on the new device. Can you please help me? thank you
 
If you want to move the license or reinstall it, please go through the following steps: Uninstall the product on the computer from which you will are going to move the license. Choose "Deactivate the license on this computer" during the uninstallation. Install the product on another computer.
 
I already unistalled Parallel from the old computer; when I try to instal Paralled on the new one, I do not have the option you mentioned. I've already asked for support to my firm helpdesk office but there is something going wrong with Parallel itself.
Do you have any other suggestion? thanks!
 
Nowadays license stores mac address for spamming or misuse. So, first you have to remove old computer from account or lisence. For that you may contact to respective customer service.
 
Maria@Parallels said:
Hello, what is your Parallels Desktop version?
We've checked your account f****esca.fac******o@ictl*********lting.com and didn't find any license key associated with it.
Could you provide us with your license key via the private message please?
Click to expand...
Hi Maria, I cannot' find any button or direction to send you a private message; can you please give me some info on how to write you privately? thanks
My firm have a business account with two licenses, for my colleague and me and she has the same issue.
 
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