Transfer licence to new iMac

[Simon25]

I have acquired a new iMac and am unable to transfer my licence. How can I address this issue? Thanks.

 

[Maria@Parallels]

Hello,
do you have an issue with Parallels Toolbox or Parallels Desktop?
We've checked your account humph***s.si**n@sky.com and found only Parallels Toolbox license.
Could you share with us your Parallels application license via the private message.
We will be glad to help you.

 

[Simon25]

It is Parallels Toolbox. I will send a private message

 

[Maria@Parallels]

It is Parallels Toolbox. I will send a private message

We've made necessary changes with your key, please check the issue.

 

[Simon25]

Unfortunately it is still not working

 

[Maria@Parallels]

Unfortunately it is still not working

Please restart your Parallels Toolbox and check the issue.

 

[Simon25]

It still does not work

 

[Maria@Parallels]

It still does not work

Could you provide us with your license key please?