Parallels validate Licence ERROR (useless support)

R

RogerioL

Bit poster
I've been trying to get support for a few days.
In the support session of your site I have some options: Facebook, Twitter, Forum, but I have not seen e-mail.
I sent some messages by Messenger (FB) and Twitter and no response after days.

It is possible to talk to you yet or I should start looking for another tool and throw my money out, because I have already paid for the license?

I have an upgrade license that I want to use on another MacBook, but this is being a huge headache. It should not be so, a suffering because I changed the workstation.

Thanks.
 
Hi, thanks for reply.

When I try to activate an update license, I get a message says the key is associated with another account, but that is not correct. The e-mail and the keys are correct (Parallels 11 and Parallels 16 Upgrade keys).

Can we speak by e-mail or chat? or by any private option?

Maria@Parallels said:
Hi, please sorry for the delay in response.
Could you share with us a bit more information about the issue please?
We will be glad to help you.
Click to expand...
 
I do not understand what the most accurate I share in public forum, sorry.

I have an upgrade key from Parallels 11 for 16.

When I enter with my email and parallels key 11 + 16, I get a message stating that the license is associated with another account. This is wrong, the email I'm reporting is correct. I just changed from MacBook. The keys are for eternal use on the same machine where it was activated once in life? Can not I activate on another machine?

I will not share the email and keys here in the forum, so I asked for another means for communication.

Thanks.
 
When I click on the Activate button on this Mac yet I receive an error.
 

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I use Parallels since version 5.
I am currently licensed from version 16, but I can not use because you do not provide a more basic support than it is.

Anyway, let me see if I resolve on Piratebay. What I can do, if I buy a license and I can not use it, right? Good Work!
 
What should I do if I buy a license and I have been asking support on Twitter, Facebook, Forum and I'm ignored?
I'm in loop with you asking me for more details and I already said, I CHANGED from a MACBOOK FOR ANOTHER and your to ask for more details and send-me a link with a link from Twiiter and noting more, ok...

Well, I'll use a pirate version from Piratebay. Your useless support is not more necessary. I will close the topic.
 
RogerioL said:
Hi, thanks for reply.

When I try to activate an update license, I get a message says the key is associated with another account, but that is not correct. The e-mail and the keys are correct (Parallels 11 and Parallels 16 Upgrade keys).

Can we speak by e-mail or chat? or by any private option?
Click to expand...
Hello,
Please sorry for the delay in response.
Could you provide us with your license keys via the private message please?
 
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