Parallel app closes immediately after start :-(

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by DirkM13, Mar 8, 2023.

  1. DirkM13

    DirkM13 Bit poster

    Messages:
    4
    Hi Parallels User !

    I work with Parallels 1.81 on my M1 iMac very well.
    Suddenly, I can't start Parallels, I get a black screen and the app closes directly.
    Any suggestions, please?

    If I try some time to start Parallels I get this message:
     

    Attached Files:

  2. Pavel Merkulov

    Pavel Merkulov Parallels Team

    Messages:
    146
    Hello,

    Thank you for your feedback.

    This behavior is a result of a Parallels Desktop misconfiguration that must have occurred at some point earlier, but manifests now due to some security changes introduced in macOS Ventura.

    To fix this misconfiguration, please reset Parallels Desktop network preferences, by performing the following steps:

    1. Quit Parallels Desktop (click > Quit Parallels Desktop).

    2. Open Terminal (Applications > Utilities > Terminal) and execute the following command:

    sudo rm /Library/Preferences/Parallels/network.desktop.xml

    3. You will be prompted to enter your Mac password. No symbols will be shown due to security measures. Just hit the keys and use Return/Enter.

    4. Run Parallels Desktop.
    If the issue persists, collect an additional technical report (Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID as a reply
     
    DirkM13 likes this.
  3. DirkM13

    DirkM13 Bit poster

    Messages:
    4
    Thank You Pavel,

    Parallels work agin! :)
     
    Mikhail Ushakov likes this.
  4. DirkM13

    DirkM13 Bit poster

    Messages:
    4
    Hello Pavel,

    after updating Parallel to 1.8.2 I have the same issue again.

    Your hint with:
    sudo rm /Library/Preferences/Parallels/network.desktop.xml

    does not work anymore. :-(
    Can you help?
     
  5. DirkM13

    DirkM13 Bit poster

    Messages:
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