Problems with Activation of Desktop 18

[AP40]

I bought Parallels Desktop 18 from a store. There is only a 16-digit code in the packaging and not a 30-digit one. Where and how do I enter the activation code. Activation is not accepted once. Why not? Please give me a solution

 

[Pramesh Boodadoo]

I bought Parallels Desktop 18 from a store. There is only a 16-digit code in the packaging and not a 30-digit one. Where and how do I enter the activation code. Activation is not accepted once. Why not? Please give me a solution

Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.