Cannot deactivate and transfer my license to new Macbook

Hi,
I've got a license linked to my account, and I'm moving to a new hardware thus would like to take this license with me.
When I log in into portal I don't see any licenses online - it offers me instead to register it, but when I try to do so it respond to me that it linked to another account.

Can you please help? I reached out to our internal Help Desk - they don't see my license in the business account either.

Thanks!

 

I am having the exact same issue. Please let me know what I can do to fix it. Thanks.

 

Thank you for the prompt response and resolution!

 

I have the same issue. How can I contact Parallels with my old license key from the help in this document https://kb.parallels.com/115424 ? The link is leading nowhere but I paid them!

 

I never received an answer after providing all informations. This support does not seem to exist.

 

I have the same issue. I am unable to transfer my license to my new MAC. Can you please provide me with the procedure for doing this?

 

I am having the same issue as well - unable to deactivate on my old mac and set up on my new mac. Please help.

 

I am having the same issue also. TIA for your help.
Mike

 

I am having the same issue as well - unable to activate my licence on the same mac but new board installed. Please help.

 

I am having the same issue also. TIA for your help.

 

I reported having this problem last week, but have not heard anything more. Please let me know how I can transfer my license. For reference, my original order number is 204470157 from 2019. I have renewed my license every year since. My renewal order number from Dec, 2022 was 371955759.

 

*Embarrassed*
Thanks for the pointer. I was using the wrong account. I logged in using the appleid.com account and was able to migrate the license myself. Thanks for the tip and the help!