Bought the pro update however did not appear on account or receive emails

[strawasi]

I bought the pro update today, and paid with Alipay, however, it did not appear in my account, my email also did not receive any emails. If I try to download the software, it will still notice me to upgrade to pro. Now I cannot get any artificial support, I hope to get support here or at least a refund.

 

[小野Y]

我也是

 

[Trishna Oobeyram]

I bought the pro update today, and paid with Alipay, however, it did not appear in my account, my email also did not receive any emails. If I try to download the software, it will still notice me to upgrade to pro. Now I cannot get any artificial support, I hope to get support here or at least a refund.

Hello,
Kindly check your personal message.
Regards,

 

[小野Y]

你好
请检查您的个人信息。
问候，

我在 2024 年 4 月 11 日支付了费用，但没有收到相应的激活码
我的电子邮件没有收到激活码
yxy1102120335@icloud.com

 

[Trishna Oobeyram]

Me too

Hello,
We noticed that your license is in grace period. Your subscription was scheduled for renewal on a specific date, but payment has not been received. You have a grace period of 7 days (starting from the date of unsuccessful renewal) to complete the payment for Parallels Desktop.
If you don't complete the payment during this period, all Parallels products and services included into the subscription will no longer function.
Regards,

 

[小野Y]

Hello,
We noticed that your license is in grace period. Your subscription was scheduled for renewal on a specific date, but payment has not been received. You have a grace period of 7 days (starting from the date of unsuccessful renewal) to complete the payment for Parallels Desktop.
If you don't complete the payment during this period, all Parallels products and services included into the subscription will no longer function.
Regards,

I have paid successfully. I paid through Alipay

 

[小野Y]

你好
我们注意到您的许可证处于宽限期。您的订阅计划在特定日期续订，但尚未收到付款。您有 7 天的宽限期（从续订失败之日起）来完成 Parallels Desktop 的付款。
如果您在此期间未完成付款，订阅中包含的所有 Parallels 产品和服务将不再有效。
问候，

你能帮我检查一下为什么我在付款后没有收到激活电子邮件吗？或者我需要退款和新的付款

 

[WuShihC]

你好，我已通過網站購買標準版升級授權，也收到授權金鑰，但當我嘗試在官網進行註冊時，系統回覆我已有其它人使用此授權。
dashboard 也沒看到我所購買的授權金鑰。