Transfer License to a new Mac

[Steve40]

Dear Parallels Support Team,

I hope this post finds you well. I am reaching out to seek assistance with activating Parallels Desktop 17 on my Mac. I recently attempted to activate Parallels Desktop 17 using the provided license key when I upgraded it. However, I encountered an error message stating "Unable to perform the operation."

Here are the details of my situation:

1. **Purchase History**:

- I have purchased several versions of Parallels Desktop in the past, including versions 10, 11, 13, 15, and 16 Pro.
- I upgraded to Parallels Desktop 17 using a license key from Parallels 11.

2. **Activation Issue**:

- When prompted to enter both the Parallels Desktop 17 license key and the license key from Parallels 11, I received the error message mentioned above.
- I have double-checked the license keys to ensure they were entered correctly, but the issue persists.

3. **License Information**:

- I can provide you with the licenses when needed.

- 4. **Attached Error Screenshot**:

- I have attached a screenshot of the error message for your reference.

5. **Purchase Details**:

- I have used different email addresses for my purchases, and most of the licenses were bought through Cleverbridge. However, I believe I may have purchased one or two licenses from Apple Insider.

I kindly request your assistance in resolving this activation issue so that I can start using Parallels Desktop 17 without further delay. Please let me know what additional information do you need from my end.

Thank you for your attention to this matter. I look forward to your prompt response and assistance.

Warm regards,
Steve

P.S My trial ends in eight days.

 

[Avinash Bundhoo]

Dear Parallels Support Team,

I hope this post finds you well. I am reaching out to seek assistance with activating Parallels Desktop 17 on my Mac. I recently attempted to activate Parallels Desktop 17 using the provided license key when I upgraded it. However, I encountered an error message stating "Unable to perform the operation."

Here are the details of my situation:

1. **Purchase History**:

- I have purchased several versions of Parallels Desktop in the past, including versions 10, 11, 13, 15, and 16 Pro.
- I upgraded to Parallels Desktop 17 using a license key from Parallels 11.

2. **Activation Issue**:

- When prompted to enter both the Parallels Desktop 17 license key and the license key from Parallels 11, I received the error message mentioned above.
- I have double-checked the license keys to ensure they were entered correctly, but the issue persists.

3. **License Information**:

- I can provide you with the licenses when needed.

- 4. **Attached Error Screenshot**:

- I have attached a screenshot of the error message for your reference.

5. **Purchase Details**:

- I have used different email addresses for my purchases, and most of the licenses were bought through Cleverbridge. However, I believe I may have purchased one or two licenses from Apple Insider.

I kindly request your assistance in resolving this activation issue so that I can start using Parallels Desktop 17 without further delay. Please let me know what additional information do you need from my end.

Thank you for your attention to this matter. I look forward to your prompt response and assistance.

Warm regards,
Steve

P.S My trial ends in eight days.

Hello,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!

 

[Steve40]

Hello,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!

hi I already did it somewhere else. but I will do it here as well since I have not receive an answer and I am not sure if I am doing it correctly.

Questions, are those post between you and me or everyone can see them?


Parallel 17
Cleverbridge reference number: 310249155
Purchased on Dec 16, 2021
I Used The Key From Parallels 11 for Upgrade

Here is my key for
Parallels Desktop 16 Pro Bundle
Bought from - Apple insider
License Code: GVB-WRS-EOL

Here is my key for
Paralells 13

 

[Ashley Chumun]

hi I already did it somewhere else. but I will do it here as well since I have not receive an answer and I am not sure if I am doing it correctly.

Questions, are those post between you and me or everyone can see them?


Parallel 17
Cleverbridge reference number: 310249155
Purchased on Dec 16, 2021
I Used The Key From Parallels 11 for Upgrade

Here is my key for
Parallels Desktop 16 Pro Bundle
Bought from - Apple insider
License Code: GVB-WRS-EOL

Here is my key for
Paralells 13

Hello @Steve40
The issue that you encountered was due to your Parallels 17 key being registered under your email tnlxxxx@icloud.com.
We transferred your PD17 key back to your email tnlxxxx@yahoo.com.
You shall now be able to confirm your PD17 key with your PD11 key as confirmation.
Thank you!