Can't install free trial version for Desktop 19

J

JackH20

Bit poster
Hello,
I just purchased a used Macbook Pro (2019 version) and running Sonoma. My old Macbook Pro is a mid-2012 running OS High Sierra. I had Parallels 14 installed and running Windows XP and Windows 7. I tried to download and install a trial version of Parallels Desktop 19 to make sure I can run XP and Windows 7 (I'm not sure I can). However, when I downloaded the trial version and launched Parallels, it says I have an existing license for Parallels 14 and my only options are to upgrade to Pro or provide a key, but I wasn't provided a key for the trial version.
 
JackH20 said:
Hello,
I just purchased a used Macbook Pro (2019 version) and running Sonoma. My old Macbook Pro is a mid-2012 running OS High Sierra. I had Parallels 14 installed and running Windows XP and Windows 7. I tried to download and install a trial version of Parallels Desktop 19 to make sure I can run XP and Windows 7 (I'm not sure I can). However, when I downloaded the trial version and launched Parallels, it says I have an existing license for Parallels 14 and my only options are to upgrade to Pro or provide a key, but I wasn't provided a key for the trial version.
Click to expand...
Hello,

Thank you for reaching out.

Please follow the article https://kb.parallels.com/124227 to activate you trial.

If you are still having issues, please share screenshot of the error.

Thanks
 
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