Windows 10 not loading - just a black screen

Discussion in 'Windows Virtual Machine' started by AJH1, Jul 26, 2023.

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  1. AJH1

    AJH1 Bit poster

    Messages:
    2
    Hi,
    I've just reported (431695322) this, and sent the technical data. I'm running MacOS Ventura 13.4.1 (on a 2017 12" MacBook) and Parallels 18, with Windows 10, but it's failing to load. I get a black screen. Initially there's an cursor, but that disappears when clicked. Nothing else appears on the screen. I can switch between my Mac desktop and Parallels, but there's nothing on the Windows side.
    Please can you assist? Thanks!
     
    AJH1, Jul 26, 2023
    #1
    KinemasterA likes this.
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    462
    Best Answer
    Hi Everyone,

    Kindly try performing the following actions to resolve the issue in Parallels Desktop 20


    1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut it down (Actions > Shut Down). Repeat for all virtual machines.
    2. Click on the Parallels icon in the Mac menu bar > Control Center > Right-click on the virtual machine > Configure.
    3. Hardware > CPU & Memory > Advanced > Hypervisor > select Apple > tick the Adaptive hypervisor on.

    Kindly let us know if this resolves the issue.

    If it does not, please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
    Adeboye Adeotan, Sep 13, 2024
    #16
    Ismail4 likes this.
  3. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    586
    Hello,
    As a possible solution, kindly follow the below steps:
    1. While the Virtual Machine is running, from the Top menu bar, click Actions > select Reset.
    2. Perform this action 3 times consecutively. This will boot your Windows into recovery mode.
    3. Once in recovery mode, Click on Troubleshoot > Advanced options > Startup settings > Restart > Press 4.
    Once in Safe Mode, please follow the steps below:
    4. Open Command prompt (Windows search > Command prompt) and execute the following commands one-by-one:
    sfc /scannow
    (kindly wait until the command is successfully completed)
    5.1. Then execute:
    DISM /ONLINE /CLEANUP-IMAGE /SCANHEALTH
    DISM /ONLINE /CLEANUP-IMAGE /CHECKHEALTH
    DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH
    6. Take a screenshot of the output in Command prompt and send it to us.
    7. Restart the virtual machine.

    If the issue persists, kindly follow the below steps:
    1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).
    2. Open the Virtual Machine's Configuration:
    2.1. Click on the Parallels Desktop icon in the Mac menu bar -> select "Control Center".
    2.2. Click on the cogwheel icon, next to your virtual machine.
    For additional information on how to open virtual machine configuration, please check: https://kb.parallels.com/117287
    3. Open "Hardware" tab -> "Boot Order" -> "Advanced Settings" -> "Boot flags".
    4. Paste the following text in the "Boot flags" field:
    video.metal=0
    5. Run the virtual machine and check if the issue persists.

    If the issue persists, kindly collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide the report's 9-digit ID in reply to this post.
    Thank you.
     
    Pramesh Boodadoo, Jul 26, 2023
    #2
    AJH1 likes this.
  4. AJH1

    AJH1 Bit poster

    Messages:
    2
    Got it. Worked perfectly. Thank you!
     
    AJH1, Jul 28, 2023
    #3
  5. MichaelLAX

    MichaelLAX Member

    Messages:
    98
    AJH1: Please share with others which step worked for you. Thank you.
     
    MichaelLAX, Mar 9, 2024
    #4
  6. DavidQ1

    DavidQ1

    Messages:
    1
    455761940

    this fix didn't' work for me. I just got another membership and I need windows on my mac for work! Please fix this! Why is it so hard for a paying customer at a university to get tech support from you all? How can I get this fixed? Trying to get tech support from you all is almost impossible. I don't have FB, I don't have twiter, so how can I get some live support?
     
    DavidQ1, Apr 3, 2024
    #5
  7. MichaelLAX

    MichaelLAX Member

    Messages:
    98
    David: what are your details?
    I just purchased P19 and installed Windows 10 (64 bit) and it works fine!
     
    MichaelLAX, Apr 3, 2024
    #6
  8. KirillO1

    KirillO1 Bit poster

    Messages:
    5
    Seeing a black screen too for my Windows 10.
     
    KirillO1, Apr 8, 2024
    #7
  9. KirillO1

    KirillO1 Bit poster

    Messages:
    5
    It fixed itself after I stopped and restarted the VM. I think it started happening after the latest update, saw it twice now.
     
    KirillO1, Apr 8, 2024
    #8
  10. JesseS12

    JesseS12

    Messages:
    1
    465529723
     
    JesseS12, Jul 23, 2024
    #9
  11. TomG30

    TomG30

    Messages:
    1
    468459316
     
    TomG30, Aug 31, 2024
    #10
  12. MarcelK12

    MarcelK12 Bit poster

    Messages:
    5
    After upgrading to version 20.0 we have a black screen in Windows 10.
    We have sent technical data - ID 469416175
     
    MarcelK12, Sep 12, 2024
    #11
  13. GianlucaB5

    GianlucaB5 Bit poster

    Messages:
    2
    Same problem here: after upgrading to 20.0.0, Windows 10 is stuck on a black screen. I have two Macs and both have the same problem. Tried resetting multiple times but nothing changed.

    Please help.
     
    GianlucaB5, Sep 12, 2024
    #12
  14. GianlucaB5

    GianlucaB5 Bit poster

    Messages:
    2
    Adding technical report numbers: 469444147, 469444094.
     
    GianlucaB5, Sep 12, 2024
    #13
  15. MichaelM164

    MichaelM164 Bit poster

    Messages:
    1
    I "downgraded" to Parallels Desktop v. 19.4.1 - this fixed the issue for me.
    The two other options didn't work.
     
    MichaelM164, Sep 12, 2024
    #14
    MarcelK12 likes this.
  16. MarcelK12

    MarcelK12 Bit poster

    Messages:
    5
    I confirm, after downgrading to version 19.4.1 Windows 7 is functional again
     
    MarcelK12, Sep 12, 2024
    #15
  17. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    462
    Best Answer
    Hi Everyone,

    Kindly try performing the following actions to resolve the issue in Parallels Desktop 20


    1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut it down (Actions > Shut Down). Repeat for all virtual machines.
    2. Click on the Parallels icon in the Mac menu bar > Control Center > Right-click on the virtual machine > Configure.
    3. Hardware > CPU & Memory > Advanced > Hypervisor > select Apple > tick the Adaptive hypervisor on.

    Kindly let us know if this resolves the issue.

    If it does not, please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
    Adeboye Adeotan, Sep 13, 2024
    #16
    Ismail4 likes this.
  18. RomanZ5

    RomanZ5 Bit poster

    Messages:
    1
     
    RomanZ5, Sep 13, 2024
    #17
  19. ScottZ5

    ScottZ5 Bit poster

    Messages:
    1
    This issue started happening for me with the upgrade to 20.0.0. Selecting the "Apple" hypervisor fixed the issue for me. "Adaptive Hypervisor" was already selected.

     
    ScottZ5, Sep 13, 2024
    #18
  20. tkilshaw

    tkilshaw Bit poster

    Messages:
    3
    --------------
    Here is a reply on September 13th 2024 which happens to be a Friday if you are superstitious.
    This worked for me but I found it after three hours of scrounging around the net. There is no excuse on this good earth why installing an upgrade should have caused this!

    I pay you money, you need to do better!

    Terry
     
    tkilshaw, Sep 13, 2024
    #19
  21. LuisA36

    LuisA36 Bit poster

    Messages:
    1


    I just paid to renew my Parallel's license and decided to update the software, but I got the same error: Windows 10 black screen.

    I am very upset because it slowed down my work.

    In the end, it worked again with this solution.
     
    LuisA36, Sep 13, 2024
    #20
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