Activation issue

M

MichalisM

Bit poster
I need support ASAP please.

I wiped my mac and i think there has been a mixup with the accounts i have used. I re-installed parallels and it is not working as it is now saying it has been used by another account - Which might have been mine for use in the lab only.

I have the invoice of the purchace. Can someone contact me ASAP to rectify? I really need to use the product ASAP.
 
Please deactivate my License for activating on a newe Mac:
******-SQZ6SY
Thanks
 
Last edited by a moderator:
AndreasK45 said:
Please deactivate my License for activating on a newe Mac:
******-SQZ6SY
Thanks
Click to expand...
Hello.
Thank you for reaching out.

Please note that we have reset the activation limit.
Try gain and let us know if it resolves the issue.

Note: DO not share your license key publicly.
Thanks
 
MichalisM said:
I need support ASAP please.

I wiped my mac and i think there has been a mixup with the accounts i have used. I re-installed parallels and it is not working as it is now saying it has been used by another account - Which might have been mine for use in the lab only.

I have the invoice of the purchace. Can someone contact me ASAP to rectify? I really need to use the product ASAP.
Click to expand...
Hello.

Please check your personal message inbox, and reply to us at your convenience.

Thank you!
 
Hi. Can you deactivate my license for activating on a new Mac? I signed out my account on the old Mac but I can not activate the same license on the new Mac.
*****-AAWSHH
Thank you very much!
 
JuanJ15 said:
Hi. Can you deactivate my license for activating on a new Mac? I signed out my account on the old Mac but I can not activate the same license on the new Mac.
*****-AAWSHH
Thank you very much!
Click to expand...
Hello,
Thank you for reaching out.
Please note that the license key you mentioned about is for Parallels Desktop 18 for Mac Standard Edition and is current not being used on any machine.
Can you please let us know about the error you are having?

Thanks
 
Hi. I finally activated it. Now I can not install windows 11 downloaded from Parallels. It asked for a location to install windows 11. Here is a photo.
 

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