Getting error that license has reached limit

[JosephG25]

I need help resetting my activations for Parallels 13. I do not have this on any other computer. Please reset my activations for this perpetual license.

 

[Adeboye Adeotan]

I need help resetting my activations for Parallels 13. I do not have this on any other computer. Please reset my activations for this perpetual license.

Hello JosephG25,

We have made the required changes on our end.
Kindly try to activate your license once again.

 

[JosephG25]

Hello JosephG25,

We have made the required changes on our end.
Kindly try to activate your license once again.

I tried again and I'm getting the same error. Can you try resetting activations again?

 

[RossWen]

I tried again and I'm getting the same error. Can you try resetting activations again?

I got the same, they said they have reset but I still got it again.