Unable to deactivate on older computer to install on new computer

[E.P1]

I just purchased a M4 MacMini and need to use Parallels on it but it won't let me activate it. My old intel mac currently has Parallels on it. I couldn't find a way of deactivating it on my older intel mac so I can use it on my new mac. Please help.

 

[Avinash Bundhoo]

I just purchased a M4 MacMini and need to use Parallels on it but it won't let me activate it. My old intel mac currently has Parallels on it. I couldn't find a way of deactivating it on my older intel mac so I can use it on my new mac. Please help.

Hello,
Thank you for reaching out.
We have deactivated the license from your old machine.
Please retry and let us know if you require further assistance.
You can also refer to the article below on how to move the license from one machine to another
https://kb.parallels.com/123461
Thanks

 

[bestg]

I just purchased a M4 MacMini and need to use Parallels on it but it won't let me activate it. My old intel mac currently has Parallels on it. I couldn't find a way of deactivating it on my older intel mac so I can use it on my new mac. Please help.

To deactivate Parallels on your old Intel Mac and activate it on your new M4 Mac Mini:

On your old Mac: Open Parallels, go to Preferences > Subscription, and click Deactivate to free up your license.
On your new Mac: Install Parallels, sign in with your Parallels account, and activate it using your license.

If you still face issues, contact Parallels support for assistance.

 

[Rich.k]

Hi, I'm having the same issue. Unable to deactivate account from old Mac. Don't have it. Have legit key for Parallels 16. I need help to deactivate it to install on new MacBook. Thanks.
I wish this option was available in the online account. It should not be this complicated. Many softwares do this transfer online with a single click. Parallels can do better!

Please help!

 

[Rich.k]

Hi, I'm having the same issue. Unable to deactivate account from old Mac. Don't have it. Have legit key for Parallels 16. I need help to deactivate it to install on new MacBook. Thanks.
I wish this option was available in the online account. It should not be this complicated. Many softwares do this transfer online with a single click. Parallels can do better!

Please help!