How do I cancel recurring payment?

B

BH_3

I can't find any way to cancel a recurring payment on my credit card. Please cancel this charge or let me know how to do it. My last purchase was in 2020. I have not used your product in several years, so I would like to get a refund for my last payment if possible and to make sure I don't get a new one. They appear to come in late January.
 
Godspeed. They double-billed me last year, and now I'm fighting with customer service about a rebill from yesterday that was not supposed to happen.
 
BH_3 said:
I can't find any way to cancel a recurring payment on my credit card. Please cancel this charge or let me know how to do it. My last purchase was in 2020. I have not used your product in several years, so I would like to get a refund for my last payment if possible and to make sure I don't get a new one. They appear to come in late January.
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Hello @BH_3
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
 
DarrellS5 said:
I received notice today and I am trying to cancel my subscription. Did you receive any instructions that work?
Click to expand...
Hello @DarrellS5
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
 
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