How to phone, chat, or email support

[KeithS10]

Parallels tried to charge (renew) my credit card several time (for Parallels , was sucessful once, but my account says "Active subscriptions 0". How do I get this resolved? Not finding where submit a support ticket, or chat opportunity, or a phone number to call. Help please.

 

[KeithS10]

Never mind. I was able to get Parallels Toolbox for mac to active.

 

[NouraA]

how did you do it?

 

[KeithS10]

There are 2 things here: (1) I got a hold of Parallel tech support (https://www.parallels.com/support/) to stop the multiple retrys to charge the credit card. (2) I received an activation license number which I entered into Parallels Toolbox, click on toolbox icon, upper right corner "gear", pull down menu appears, "Account & License", then activated with the new license number. Hope that helps.

 

[Parallels User]

I have been trying to do the same thing, but to no avail. They are not helping at all and I got charged today.

 

[ChrisR48]

I currently have no computer onto which to download the latest update.
Will this cause problems when I do eventually wish to fienload it, or the next version, to a new computer?

 

[OguzhanO]

I currently have no computer onto which to download the latest update.
Will this cause problems when I do eventually wish to fienload it, or the next version, to a new computer?

same here only dock helper and options oppening how to solve ?