License cancellation

S

SystemA3

Bit poster
Hi Support,

I tried to cancel auto renewal for one of our licenses but it's not showing up under our subscription, and we can't register it as well to manage.

Can you please cancel this invoice AKD-736126074554 and refund it? it had been renewed recently.

The product is Parallels Desktop for Mac Pro Edition (1 Year). Please let me know if you need more details.

Thanks,
 
SystemA3 said:
Hi Support,

I tried to cancel auto renewal for one of our licenses but it's not showing up under our subscription, and we can't register it as well to manage.

Can you please cancel this invoice AKD-736126074554 and refund it? it had been renewed recently.

The product is Parallels Desktop for Mac Pro Edition (1 Year). Please let me know if you need more details.

Thanks,
Click to expand...
Hello @SystemA3
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
 
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