This license key is already registered in a different account.

S

SimoneS12

Bit poster
Hello,
My reference number is 485703283.
I have not been able to link my license key to my account. It appears that the key is currently linked to another account, even though I am the only one managing it. Because of this, I can use the product, but I am unable to manage my subscriptions.
I need the license key to be linked to my account -- could you please fix this?

Thank you,
Best regards
 
SimoneS12 said:
Unfortunately not... and I don't know who to contact
Click to expand...
Hello @SimoneS12
Thank you for your feedback.
As checked on our side, we noticed that your license is correctly linked to your Parallels Account after you reached out to our support team via Facebook.
If you are still having issues, please let us know.
Thanks
 
I found out that
This license key is indeed registered to parallels account to the user, however, it is expired since June 29, 2025 - Due to previous order payment declined by card issuer.
So now im trying to find out how i can get this taken care of as my card had expired and i didn't get them the new card number. i have sent emails to support team for this issue and they have not gotten back to me. The license key ending TTKVTK is associated with the email yitoxxxxxx@utah.edu
 
I need assistance as well with my license key. It keeps saying It's associated with another account even though I only use one (Jer-------@gmail.com)?
 
SimoneS12 said:
Hello,
My reference number is 485703283.
I have not been able to link my license key to my account. It appears that the key is currently linked to another account, even though I am the only one managing it. Because of this, I can use the product, but I am unable to manage my subscriptions.
I need the license key to be linked to my account -- could you please fix this?

Thank you,
Best regards
Click to expand...
 
Hello
my reference number is 493865397
Like the previous issues, I have also not been able to link my account in the web based sign in yet I have signed in, on the downloaded application on my computer. Upon trying to register my account in the web based platform it displays the following "This license key is already registered in a different account." yet I have used the same email for both my sign in(s). Please advise and fix this conflict as though I'm able to use the application I'm also unable to manage my subscriptions.

Thank you.
Warm Regards.
 
I have the same issue and I'm not sure which email address that was used.
When trying to request a password reset email on the website, no email is being received.
@Ashley Chumun can you please assist with this ?
 
Same issue. I experimented this problem few months ago. My company renew the license for one more year, but the issue persists. No one from Parallels to solve this?
 
I do have the same issue, the original email was switched to another account and now the license is not showing up ! And no way to get support.
 
Hi Guys, Facing this issue i have the licence from amazon when i try to enter the licence i see key already in use error
This is the licence name: Amazon.com Services, Inc. i can share the licence seperately.can you help?
 
NareshH said:
Hi Guys, Facing this issue i have the licence from amazon when i try to enter the licence i see key already in use error
This is the licence name: Amazon.com Services, Inc. i can share the licence seperately.can you help?
Click to expand...
Hello.

Please check your personal message inbox, and reply to us at your convenience.

Thank you!
 
EncoraC said:
I do have the same issue, the original email was switched to another account and now the license is not showing up ! And no way to get support.
Click to expand...
Hello,
Thank you for reaching out.
In order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.myparallels.com/login .
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Note: Parallels Desktop support is only provided in English.

Please check your personal message inbox, and reply to us at your convenience.

Thank you.
 
Hello

I am writing to request urgent assistance with my account. I forgot my password and have tried using the "reset password" feature multiple times, but I am not receiving the recovery email.

I have already checked my spam/junk folder and added your email address to my safe senders list, but I still haven't received anything.

I urgently need to regain access to my account as I just paid for the service today and need to use it.
 
JabneelG said:
Hello

I am writing to request urgent assistance with my account. I forgot my password and have tried using the "reset password" feature multiple times, but I am not receiving the recovery email.

I have already checked my spam/junk folder and added your email address to my safe senders list, but I still haven't received anything.

I urgently need to regain access to my account as I just paid for the service today and need to use it.
Click to expand...
Hello.
Thank you for reaching out.
Please check your personal message inbox, and reply to us at your convenience.
Thank you!
 
I've got the same issue. I don't know why my key is registered in another account. Just checked my purchase receipt and that's the only email I use for Parallells?
 
MatsC2 said:
I've got the same issue. I don't know why my key is registered in another account. Just checked my purchase receipt and that's the only email I use for Parallells?
Click to expand...
Hello.
Thank you for reaching out.
Please check your personal message inbox, and reply to us at your convenience.
Thank you!
 
I've got the same issue. I don't know why my key is registered in another account. Just checked my purchase receipt and that's the only email I use for Parallells?. I have as similar issue: I have two profiles. a see I have personal and a business profile. I want to register a new computer on the licence key that mentioned its on the business profile. but it tells me its registered on a diff account
 
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