Can’t log in

[RosieD3]

My subscription randomly paused. I cannot log in, cannot find my subscription key, or access my parallels. I have reached out on FB messenger and got no reply. I use this for work and need immediate access. I have paid my yearly subscription in full.

 

[Adarsh Jeetun]

My subscription randomly paused. I cannot log in, cannot find my subscription key, or access my parallels. I have reached out on FB messenger and got no reply. I use this for work and need immediate access. I have paid my yearly subscription in full.

Hello @RosieD3 ,
We have created ticket #58***27 to assist you further. Please check your mailbox for more instructions.
Thank you!